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A cross-sector analysis of human and organisational factors in the deployment of data-driven predictive maintenance

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Listed:
  • David Golightly

    (University of Nottingham)

  • Genovefa Kefalidou

    (University of Nottingham)

  • Sarah Sharples

    (University of Nottingham)

Abstract

Domains such as utilities, power generation, manufacturing and transport are increasingly turning to data-driven tools for management and maintenance of key assets. Whole ecosystems of sensors and analytical tools can provide complex, predictive views of network asset performance. Much research in this area has looked at the technology to provide both sensing and analysis tools. The reality in the field, however, is that the deployment of these technologies can be problematic due to user issues, such as interpretation of data or embedding within processes, and organisational issues, such as business change to gain value from asset analysis. 13 experts from the field of remote condition monitoring, asset management and predictive analytics across multiple sectors were interviewed to ascertain their experience of supplying data-driven applications. The results of these interviews are summarised as a framework based on a predictive maintenance project lifecycle covering project motivations and conception, design and development, and operation. These results identified critical themes for success around having a target- or decision-led, rather than data-led, approach to design; long-term resourcing of the deployment; the complexity of supply chains to provide data-driven solutions and the need to maintain knowledge across the supply chain; the importance of fostering technical competency in end-user organisations; and the importance of a maintenance-driven strategy in the deployment of data-driven asset management. Emerging from these themes are recommendations related to culture, delivery process, resourcing, supply chain collaboration and industry-wide cooperation.

Suggested Citation

  • David Golightly & Genovefa Kefalidou & Sarah Sharples, 2018. "A cross-sector analysis of human and organisational factors in the deployment of data-driven predictive maintenance," Information Systems and e-Business Management, Springer, vol. 16(3), pages 627-648, August.
    • Handle: RePEc:spr:infsem:v:16:y:2018:i:3:d:10.1007_s10257-017-0343-1
    DOI: 10.1007/s10257-017-0343-1
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    References listed on IDEAS

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    1. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    2. Curtis P. Armstrong & V. Sambamurthy, 1999. "Information Technology Assimilation in Firms: The Influence of Senior Leadership and IT Infrastructures," Information Systems Research, INFORMS, vol. 10(4), pages 304-327, December.
    3. Soumitra Chowdhury & Asif Akram, 2013. "Challenges and Opportunities Related to Remote Diagnostics: An IT-Based Resource Perspective," International Journal of Information Communication Technologies and Human Development (IJICTHD), IGI Global, vol. 5(3), pages 80-96, July.
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    Cited by:

    1. Pedersen, Tom Ivar & Vatn, Jørn, 2022. "Optimizing a condition-based maintenance policy by taking the preferences of a risk-averse decision maker into account," Reliability Engineering and System Safety, Elsevier, vol. 228(C).
    2. Saihi, Afef & Ben-Daya, Mohamed & As'ad, Rami, 2023. "Underpinning success factors of maintenance digital transformation: A hybrid reactive Delphi approach," International Journal of Production Economics, Elsevier, vol. 255(C).
    3. Kayabay, Kerem & Gökalp, Mert Onuralp & Gökalp, Ebru & Erhan Eren, P. & Koçyiğit, Altan, 2022. "Data science roadmapping: An architectural framework for facilitating transformation towards a data-driven organization," Technological Forecasting and Social Change, Elsevier, vol. 174(C).

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