IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/vyid10.1007_s10796-019-09916-y.html
   My bibliography  Save this article

Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing

Author

Listed:
  • Prabhsimran Singh

    (Guru Nanak Dev University)

  • Yogesh K. Dwivedi

    (Swansea University)

  • Karanjeet Singh Kahlon

    (Guru Nanak Dev University)

  • Ravinder Singh Sawhney

    (Guru Nanak Dev University)

  • Ali Abdallah Alalwan

    (Al-Balqa Applied University)

  • Nripendra P. Rana

    (Swansea University)

Abstract

The governments, nowadays, throughout the world are increasingly becoming dependent on public opinion regarding the framing and implementation of certain policies for the welfare of the general public. The role of social media is vital to this emerging trend. Traditionally, lack of public participation in various policy making decision used to be a major cause of concern particularly when formulating and evaluating such policies. However, the exponential rise in usage of social media platforms by general public has given the government a wider insight to overcome this long pending dilemma. Cloud-based e-governance is currently being realized due to IT infrastructure availability along with mindset changes of government advisors towards realizing the various policies in a best possible manner. This paper presents a pragmatic approach that combines the capabilities of both cloud computing and social media analytics towards efficient monitoring and controlling of governmental policies through public involvement. The proposed system has provided us some encouraging results, when tested for Goods and Services Tax (GST) implementation by Indian government and established that it can be successfully implemented for efficient policy making and implementation.

Suggested Citation

  • Prabhsimran Singh & Yogesh K. Dwivedi & Karanjeet Singh Kahlon & Ravinder Singh Sawhney & Ali Abdallah Alalwan & Nripendra P. Rana, 0. "Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing," Information Systems Frontiers, Springer, vol. 0, pages 1-23.
    • Handle: RePEc:spr:infosf:v::y::i::d:10.1007_s10796-019-09916-y
    DOI: 10.1007/s10796-019-09916-y
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-019-09916-y
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-019-09916-y?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Raghbendra Jha, 2018. "Facets of India's Economy and Her Society Volume II," Palgrave Macmillan Books, Palgrave Macmillan, number 978-1-349-95342-4, December.
    2. Mohammad Alamgir Hossain & Yogesh K. Dwivedi & Caroline Chan & Craig Standing & Abdus-Samad Olanrewaju, 2018. "Sharing Political Content in Online Social Media: A Planned and Unplanned Behaviour Approach," Information Systems Frontiers, Springer, vol. 20(3), pages 485-501, June.
    3. Ying Liu & Yibing Chen & Sheng Wu & Geng Peng & Benfu Lv, 2015. "Composite leading search index: a preprocessing method of internet search data for stock trends prediction," Annals of Operations Research, Springer, vol. 234(1), pages 77-94, November.
    4. Nripendra P. Rana & Yogesh K. Dwivedi & Banita Lal & Michael D. Williams & Marc Clement, 2017. "Citizens’ adoption of an electronic government system: towards a unified view," Information Systems Frontiers, Springer, vol. 19(3), pages 549-568, June.
    5. Kawaljeet Kaur Kapoor & Kuttimani Tamilmani & Nripendra P. Rana & Pushp Patil & Yogesh K. Dwivedi & Sridhar Nerur, 2018. "Advances in Social Media Research: Past, Present and Future," Information Systems Frontiers, Springer, vol. 20(3), pages 531-558, June.
    6. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams, 2015. "A meta-analysis of existing research on citizen adoption of e-government," Information Systems Frontiers, Springer, vol. 17(3), pages 547-563, June.
    7. Ding, Ying, 2011. "Community detection: Topological vs. topical," Journal of Informetrics, Elsevier, vol. 5(4), pages 498-514.
    8. Kayser, Victoria & Blind, Knut, 2017. "Extending the knowledge base of foresight: The contribution of text mining," Technological Forecasting and Social Change, Elsevier, vol. 116(C), pages 208-215.
    9. Wingyan Chung & Daniel Zeng, 2016. "Social-media-based public policy informatics: Sentiment and network analyses of U.S. Immigration and border security," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 67(7), pages 1588-1606, July.
    10. Kassarjian, Harold H, 1977. "Content Analysis in Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 4(1), pages 8-18, June.
    11. Lutz Bornmann & Robin Haunschild, 2016. "How to normalize Twitter counts? A first attempt based on journals in the Twitter Index," Scientometrics, Springer;Akadémiai Kiadó, vol. 107(3), pages 1405-1422, June.
    12. Nripendra P. Rana & Yogesh K. Dwivedi & Banita Lal & Michael D. Williams & Marc Clement, 0. "Citizens’ adoption of an electronic government system: towards a unified view," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
    13. Marijn Janssen & Nripendra P. Rana & Emma L. Slade & Yogesh K. Dwivedi, 2018. "Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling," Public Management Review, Taylor & Francis Journals, vol. 20(5), pages 647-671, May.
    14. Min Jae Park & Dongsuk Kang & Jae Jeung Rho & Duk Hee Lee, 2016. "Policy Role of Social Media in Developing Public Trust: Twitter communication with government leaders," Public Management Review, Taylor & Francis Journals, vol. 18(9), pages 1265-1288, October.
    15. Chae, Bongsug (Kevin), 2015. "Insights from hashtag #supplychain and Twitter Analytics: Considering Twitter and Twitter data for supply chain practice and research," International Journal of Production Economics, Elsevier, vol. 165(C), pages 247-259.
    16. Jan Van den Broeck & Solveig Argeseanu Cunningham & Roger Eeckels & Kobus Herbst, 2005. "Data Cleaning: Detecting, Diagnosing, and Editing Data Abnormalities," PLOS Medicine, Public Library of Science, vol. 2(10), pages 1-1, September.
    17. Ahmad, Ehtisham & Poddar, Satya, 2009. "GST reforms and intergovernmental considerations in India," LSE Research Online Documents on Economics 38346, London School of Economics and Political Science, LSE Library.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Raquel Pérez‐delHoyo & Higinio Mora & José Manuel Nolasco‐Vidal & Rubén Abad‐Ortiz & Rafael A. Mollá‐Sirvent, 2021. "Addressing new challenges in smart urban planning using Information and Communication Technologies," Systems Research and Behavioral Science, Wiley Blackwell, vol. 38(3), pages 342-354, May.
    2. Dwivedi, Yogesh K & Shareef, Mahmud A & Akram, Muhammad S & Bhatti, Zeeshan A & Rana, Nripendra P, 2022. "Examining the effects of enterprise social media on operational and social performance during environmental disruption," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    3. A. Geethapriya & S. Valli, 2021. "An Enhanced Approach to Map Domain-Specific Words in Cross-Domain Sentiment Analysis," Information Systems Frontiers, Springer, vol. 23(3), pages 791-805, June.
    4. Amany Elbanna & Yogesh Dwivedi & Deborah Bunker & David Wastell, 0. "The Search for Smartness in Working, Living and Organising: Beyond the ‘Technomagic’," Information Systems Frontiers, Springer, vol. 0, pages 1-6.
    5. Amany Elbanna & Yogesh Dwivedi & Deborah Bunker & David Wastell, 2020. "The Search for Smartness in Working, Living and Organising: Beyond the ‘Technomagic’," Information Systems Frontiers, Springer, vol. 22(2), pages 275-280, April.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Prabhsimran Singh & Yogesh K. Dwivedi & Karanjeet Singh Kahlon & Ravinder Singh Sawhney & Ali Abdallah Alalwan & Nripendra P. Rana, 2020. "Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing," Information Systems Frontiers, Springer, vol. 22(2), pages 315-337, April.
    2. Grover, Purva & Kar, Arpan Kumar & Dwivedi, Yogesh K. & Janssen, Marijn, 2019. "Polarization and acculturation in US Election 2016 outcomes – Can twitter analytics predict changes in voting preferences," Technological Forecasting and Social Change, Elsevier, vol. 145(C), pages 438-460.
    3. Prabhsimran Singh & Surleen Kaur & Abdullah M. Baabdullah & Yogesh K. Dwivedi & Sandeep Sharma & Ravinder Singh Sawhney & Ronnie Das, 2023. "Is #SDG13 Trending Online? Insights from Climate Change Discussions on Twitter," Information Systems Frontiers, Springer, vol. 25(1), pages 199-219, February.
    4. Arpan Kumar Kar, 2021. "What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”," Information Systems Frontiers, Springer, vol. 23(5), pages 1341-1361, September.
    5. Kuttimani Tamilmani & Nripendra P. Rana & Yogesh K. Dwivedi, 0. "Consumer Acceptance and Use of Information Technology: A Meta-Analytic Evaluation of UTAUT2," Information Systems Frontiers, Springer, vol. 0, pages 1-19.
    6. Nripendra P. Rana & Sunil Luthra & Sachin Kumar Mangla & Rubina Islam & Sian Roderick & Yogesh K. Dwivedi, 2019. "Barriers to the Development of Smart Cities in Indian Context," Information Systems Frontiers, Springer, vol. 21(3), pages 503-525, June.
    7. Shiau, Wen-Lung & Dwivedi, Yogesh K. & Lai, He-Hong, 2018. "Examining the core knowledge on facebook," International Journal of Information Management, Elsevier, vol. 43(C), pages 52-63.
    8. Arpan Kumar Kar, 0. "What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”," Information Systems Frontiers, Springer, vol. 0, pages 1-21.
    9. Kuttimani Tamilmani & Nripendra P. Rana & Yogesh K. Dwivedi, 2021. "Consumer Acceptance and Use of Information Technology: A Meta-Analytic Evaluation of UTAUT2," Information Systems Frontiers, Springer, vol. 23(4), pages 987-1005, August.
    10. Baabdullah, Abdullah M. & Alalwan, Ali Abdallah & Rana, Nripendra P. & Kizgin, Hatice & Patil, Pushp, 2019. "Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model," International Journal of Information Management, Elsevier, vol. 44(C), pages 38-52.
    11. Yogesh K. Dwivedi & Nripendra P. Rana & Anand Jeyaraj & Marc Clement & Michael D. Williams, 2019. "Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model," Information Systems Frontiers, Springer, vol. 21(3), pages 719-734, June.
    12. Aladwani, Adel M. & Dwivedi, Yogesh K., 2018. "Towards a theory of SocioCitizenry: Quality anticipation, trust configuration, and approved adaptation of governmental social media," International Journal of Information Management, Elsevier, vol. 43(C), pages 261-272.
    13. Alalwan, Ali Abdallah, 2018. "Investigating the impact of social media advertising features on customer purchase intention," International Journal of Information Management, Elsevier, vol. 42(C), pages 65-77.
    14. Abdullah Mohammed Baabdullah, 2020. "Factors Influencing Adoption of Mobile Social Network Games (M-SNGs): The Role of Awareness," Information Systems Frontiers, Springer, vol. 22(2), pages 411-427, April.
    15. Xiuyuan Gong & Matthew K. O. Lee & Zhiying Liu & Xiabing Zheng, 2020. "Examining the Role of Tie Strength in Users’ Continuance Intention of Second-Generation Mobile Instant Messaging Services," Information Systems Frontiers, Springer, vol. 22(1), pages 149-170, February.
    16. Naveena Prakasam & Louisa Huxtable-Thomas, 2021. "Reddit: Affordances as an Enabler for Shifting Loyalties," Information Systems Frontiers, Springer, vol. 23(3), pages 723-751, June.
    17. Baillette, Paméla & Barlette, Yves & Leclercq-Vandelannoitte, Aurélie, 2018. "Bring your own device in organizations: Extending the reversed IT adoption logic to security paradoxes for CEOs and end users," International Journal of Information Management, Elsevier, vol. 43(C), pages 76-84.
    18. Queiroz, Maciel M. & Fosso Wamba, Samuel, 2019. "Blockchain adoption challenges in supply chain: An empirical investigation of the main drivers in India and the USA," International Journal of Information Management, Elsevier, vol. 46(C), pages 70-82.
    19. Elvira Ismagilova & Emma L. Slade & Nripendra P. Rana & Yogesh K. Dwivedi, 2020. "The Effect of Electronic Word of Mouth Communications on Intention to Buy: A Meta-Analysis," Information Systems Frontiers, Springer, vol. 22(5), pages 1203-1226, October.
    20. Algharabat, Raed & Rana, Nripendra P. & Alalwan, Ali Abdallah & Baabdullah, Abdullah & Gupta, Ashish, 2020. "Investigating the antecedents of customer brand engagement and consumer-based brand equity in social media," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v::y::i::d:10.1007_s10796-019-09916-y. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.