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An Approach to Evaluating E-Business Information Systems Projects

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  • Virginia Franke Kleist

    (West Virginia University)

Abstract

Capital investments in the e-business infrastructure add complexity to the IT payoff question because e-business interorganizational investments are deployed across multiple platforms, projects, vendors and partners. Traditional MIS research has been devoted to measuring the payoff from information technology (IT) investment without any specific focus on e-business. Flaws in the mature MIS performance measures seem to yield weak guidance for managers when evaluating IT success, thus diluting the potential for these measures to be adapted for use in the new e-business environment. A review of the conventional MIS payoff literature indicates that these measures may be incomplete, inaccurate, or inefficient for application to electronic commerce investments. This paper brings four new points to the e-business IT investment evaluation dialogue: (1) we first explore performance measurement validity flaws in our long established measures; (2) the paper discusses a two-by-two matrix delineating the gap between the quantitative versus qualitative performance measures of management information systems (MIS) initiatives; (3) sample e-business payoff techniques are discussed and reviewed in light of these historical imperfections, and (4) fourth, the paper proposes and describes an innovative framework derived from production theory economics for future research in evaluating e-business MIS implementations.

Suggested Citation

  • Virginia Franke Kleist, 2003. "An Approach to Evaluating E-Business Information Systems Projects," Information Systems Frontiers, Springer, vol. 5(3), pages 249-263, September.
    • Handle: RePEc:spr:infosf:v:5:y:2003:i:3:d:10.1023_a:1025693109442
    DOI: 10.1023/A:1025693109442
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    References listed on IDEAS

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    Cited by:

    1. Marya Wani & Vishnupriya Raghavan & Dolphy Abraham & Virginia Kleist, 0. "Beyond utilitarian factors: User experience and travel company website successes," Information Systems Frontiers, Springer, vol. 0, pages 1-17.
    2. Hwan-Joo Seo & Young Soo Lee & Jai-Joon Hur & Jin Ki Kim, 2012. "The impact of information and communication technology on skilled labor and organization types," Information Systems Frontiers, Springer, vol. 14(2), pages 445-455, April.
    3. Francis Kofi Andoh-Baidoo & Kweku-Muata Osei-Bryson & Kwasi Amoako-Gyampah, 2012. "Effects of firm and IT characteristics on the value of e-commerce initiatives: An inductive theoretical framework," Information Systems Frontiers, Springer, vol. 14(2), pages 237-259, April.
    4. Marya Wani & Vishnupriya Raghavan & Dolphy Abraham & Virginia Kleist, 2017. "Beyond utilitarian factors: User experience and travel company website successes," Information Systems Frontiers, Springer, vol. 19(4), pages 769-785, August.
    5. Corlane Barclay, 2008. "Towards an integrated measurement of IS project performance: The project performance scorecard," Information Systems Frontiers, Springer, vol. 10(3), pages 331-345, July.

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