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Evaluation of ERP software selection criteria with fuzzy AHP approach: an application in the metal production enterprises in the aviation industry

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  • Büşra Dağci Yüksel

    (Alanya Alaaddin Keykubat University)

  • Filiz Ersöz

Abstract

Using enterprise resource planning provides benefits and added value regarding enterprise processes’ efficiency, integration, and effectiveness. However, while selecting the ERP software, parameters in various categories, such as the enterprise’s requests, the services of the consultant firm, and the employee’s participation, should be considered. When determining between options, the parameters taken into consideration may differ from one another or be imprecise. This study aims to ascertain the criteria that Small and Medium-Sized Enterprises (SMEs) that intend to invest in ERP software should pay attention to when selecting ERP software. The ERP usage process of the enterprise, the success of ERP within the company, the ERP installation process, the ERP company’s support service, and the focus on the parameters of meeting the expectations from the ERP system were made. The obtained information was evaluated with the fuzzy AHP technique. It was decided that the most significant criterion that the enterprise should pay attention to in the selection of ERP is the success of ERP within the company and meeting the expectations of the ERP system, and a suggestion was presented in this direction.

Suggested Citation

  • Büşra Dağci Yüksel & Filiz Ersöz, 2024. "Evaluation of ERP software selection criteria with fuzzy AHP approach: an application in the metal production enterprises in the aviation industry," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 15(6), pages 2656-2667, June.
    • Handle: RePEc:spr:ijsaem:v:15:y:2024:i:6:d:10.1007_s13198-024-02287-x
    DOI: 10.1007/s13198-024-02287-x
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    References listed on IDEAS

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    1. Akshay Hinduja & Manju Pandey, 2019. "An Integrated Intuitionistic Fuzzy MCDM Approach to Select Cloud-Based ERP System for SMEs," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(06), pages 1875-1908, November.
    2. Wei, Chun-Chin & Chien, Chen-Fu & Wang, Mao-Jiun J., 2005. "An AHP-based approach to ERP system selection," International Journal of Production Economics, Elsevier, vol. 96(1), pages 47-62, April.
    3. Jagdish Bhadu & Pramod Kumar & Jaiprakash Bhamu & Dharmendra Singh, 2022. "Lean production performance indicators for medium and small manufacturing enterprises: modelling through analytical hierarchy process," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 13(2), pages 978-997, April.
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