IDEAS home Printed from https://ideas.repec.org/a/spr/ijsaem/v13y2022i1d10.1007_s13198-021-01358-7.html
   My bibliography  Save this article

Impact of diversity management on organizational performance in hotel organizations: a conceptual framework

Author

Listed:
  • Nhat Tan Nguyen

    (Ho Chi Minh City University of Foreign Languages - Information Technology)

  • Meenakshi Yadav

    (Lovely Professional University)

  • Sagar Pande

    (Lovely Professional University)

  • Astha Bhanot

    (Princess Nourah Bint Abdulrahman University)

  • Mohammed Faez Hasan

    (Kerbala University)

Abstract

Reason of the study is to highlight the impact of diversity management on organizational performance diversity management practice bring new and favorable opportunity in the organization as if there is proper diversity management practices then more able and efficient employees will be hired in the organization from different diversified areas with several difference in demographic factor, especially in hotels there is more scope and demand of diversified workforce, as in hotels customers visit from all over the world with different culture and language so in order to meet all the requirements of customers and make guest comfortable and satisfied it is important to have diversified staff. Therefore an attempt is made to measure all the possible positive and negative impact of diversity management practices on organizational performance specifically in hotel organization. Methodology adapted for this paper is based on literature review done in a systematic manner. Different scientific online databases such as web knowledge, emerald, saga, ProQuest, Science direct are considered in the process of literature. Secondary data was collected from various published and unpublished article, reports, etc. Both government and non-government organizations data were analyzed. diversity management practices, learning organization, organizational performance are the main three key words used to scan these online database. Relevant articles were studied in depth in order to understand what is already done and what is required to be done. Finding of the study indicate that if diversity management is done in the correct manner and on right basis by considering all its challenges and problem raised by it, the for sure it will increases organizational performance and will be beneficial for organization.

Suggested Citation

  • Nhat Tan Nguyen & Meenakshi Yadav & Sagar Pande & Astha Bhanot & Mohammed Faez Hasan, 2022. "Impact of diversity management on organizational performance in hotel organizations: a conceptual framework," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 13(1), pages 186-196, March.
    • Handle: RePEc:spr:ijsaem:v:13:y:2022:i:1:d:10.1007_s13198-021-01358-7
    DOI: 10.1007/s13198-021-01358-7
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s13198-021-01358-7
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s13198-021-01358-7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Doris Gomezelj Omerzel, 2016. "The Impact of Entrepreneurial Characteristics and Organisational Culture on Innovativeness in Tourism Firms," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 14(1 (Spring), pages 93-110.
    2. Jody Hoffer Gittell & Rob Seidner & Julian Wimbush, 2010. "A Relational Model of How High-Performance Work Systems Work," Organization Science, INFORMS, vol. 21(2), pages 490-506, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mustafa Hashim Hasan, 2023. "Banking capitalization strategy and its impact on enhancing its digital transformations," Technium Business and Management, Technium Science, vol. 6(1), pages 49-57.
    2. Adeyemo Kabiru Aderemi & Akinleye Bilikis & Omole Ilesanmi Isaac, 2023. "The Effect of Audit Quality on The Financial Performance of Listed Deposit Money Banks in Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(12), pages 107-118, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lien Vossaert & Frederik Anseel & Veroniek Collewaert & Nicolai J. Foss, 2022. "‘There’s Many a Slip “Twixt the Cup and the Lip”’: HR Management Practices and Firm Performance," Journal of Management Studies, Wiley Blackwell, vol. 59(3), pages 660-694, May.
    2. Hazhir Rahmandad & Nelson Repenning, 2016. "Capability erosion dynamics," Strategic Management Journal, Wiley Blackwell, vol. 37(4), pages 649-672, April.
    3. Michaelis, Björn & Wagner, Joachim D. & Schweizer, Lars, 2015. "Knowledge as a key in the relationship between high-performance work systems and workforce productivity," Journal of Business Research, Elsevier, vol. 68(5), pages 1035-1044.
    4. Kaifeng Jiang & Riki Takeuchi & David P. Lepak, 2013. "Where do We Go From Here? New Perspectives on the Black Box in Strategic Human Resource Management Research," Journal of Management Studies, Wiley Blackwell, vol. 50(8), pages 1448-1480, December.
    5. Muhammad Asif & Arif Jameel & Noman Sahito & Jinsoo Hwang & Abid Hussain & Faiza Manzoor, 2019. "Can Leadership Enhance Patient Satisfaction? Assessing the Role of Administrative and Medical Quality," IJERPH, MDPI, vol. 16(17), pages 1-14, September.
    6. Kim, Jaemin & Dibrell, Clay & Kraft, Ellen & Marshall, David, 2021. "Data analytics and performance: The moderating role of intuition-based HR management in major league baseball," Journal of Business Research, Elsevier, vol. 122(C), pages 204-216.
    7. Baik, Kibok & Kim, Kyoung Yong & Patel, Pankaj C., 2019. "The internal ecosystem of high performance work system and employee service-providing capability: A contingency approach for servitizing firms," Journal of Business Research, Elsevier, vol. 104(C), pages 402-410.
    8. Sunwang Kim & Jimin Kwon & Dongil Jung, 2023. "Going beyond the firm perspective: what do employees think of high-performance work systems (HPWS)?," Asian Business & Management, Palgrave Macmillan, vol. 22(5), pages 2106-2134, November.
    9. Chaojie Liu & Timothy Bartram & Sandra G. Leggat, 2020. "Link of Patient Care Outcome to Occupational Differences in Response to Human Resource Management: A Cross-Sectional Comparative Study on Hospital Doctors and Nurses in China," IJERPH, MDPI, vol. 17(12), pages 1-14, June.
    10. Stephen Frenkel & Karin Sanders & Tim Bednall, 2013. "Employee perceptions of management relations as influences on job satisfaction and quit intentions," Asia Pacific Journal of Management, Springer, vol. 30(1), pages 7-29, March.
    11. Schultz, Carsten & Schreyoegg, Jonas & von Reitzenstein, Constantin, 2013. "The moderating role of internal and external resources on the performance effect of multitasking: Evidence from the R&D performance of surgeons," Research Policy, Elsevier, vol. 42(8), pages 1356-1365.
    12. Umans, Ine & Lybaert, Nadine & Steijvers, Tensie & Voordeckers, Wim, 2021. "The influence of transgenerational succession intentions on the succession planning process: The moderating role of high-quality relationships," Journal of Family Business Strategy, Elsevier, vol. 12(2).
    13. Rubinstein, Saul & Martin-Rios, Carlos & Erhardt, Niclas & Hoffer Gittell, Jody & George, Varghese P., 2016. "Organizational responses to uncertainty in the airline industry: Changes in patterns of communication networks," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 217-227.
    14. Kim, Andrea & Moon, Jinhee & Shin, Jiseon, 2019. "Justice perceptions, perceived insider status, and gossip at work: A social exchange perspective," Journal of Business Research, Elsevier, vol. 97(C), pages 30-42.
    15. Nadeem, Sadia & Raza, Mishal & Kayani, Neelab & Aziz, Amna & Nayab, Dure, 2018. "Examining cross-cultural compatibility of high performance work practices," International Business Review, Elsevier, vol. 27(3), pages 563-583.
    16. Margaret A. Abernethy & Chung-Yu Hung & Laurence van Lent, 2020. "Expertise and Discretionary Bonus Decisions," Management Science, INFORMS, vol. 66(1), pages 415-432, January.
    17. Chia Po Li & Khulida Kirana Yahya & Tan Fee Yean, 2016. "Organizational Social Capital and Commitment-Based HR Practices as the Determining Factors of Organizational Performance," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(6), pages 129-129, May.
    18. Roshni Das, 2024. "What do we know about High Performance Work Systems? A bibliometric summary of 30 years of research," Management Review Quarterly, Springer, vol. 74(1), pages 415-438, February.
    19. Spilg, Edward & Siebert, Sabina & Martin, Graeme, 2012. "A social learning perspective on the development of doctors in the UK National Health Service," Social Science & Medicine, Elsevier, vol. 75(9), pages 1617-1624.
    20. Xiaoming He & Yaqun Yi & Zelong Wei, 2019. "New product development capabilities in China: the moderating role of TMT cooperative behavior," Asian Business & Management, Palgrave Macmillan, vol. 18(2), pages 73-97, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ijsaem:v:13:y:2022:i:1:d:10.1007_s13198-021-01358-7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.