IDEAS home Printed from https://ideas.repec.org/a/spr/ijsaem/v10y2019i6d10.1007_s13198-019-00892-9.html
   My bibliography  Save this article

Devising smart strategic framework for assessment of quality in engineering education

Author

Listed:
  • Vivek B. Kamat

    (Gogte Institute of Technology)

  • Jayant K. Kittur

    (Gogte Institute of Technology)

Abstract

Establishment of more engineering colleges has raised the critical issue of quality for sustaining invisible competition, amidst financial challenges and market pressure. For assessment of quality and ascertaining its continual improvement, developing a quality framework is highly opportune in the present day context. Implementation of modified quality function deployment methodology is expected to ensure that attributes of quality of engineering educational services offered are customer driven and not guided only by the perceptions of service provider. In order to facilitate that the voice of customers is effectively heard and is translated into improvement in operations for quality enhancement, the paper discusses certain methodologies to narrow down the spectrum of opinions and ratings expressed by multiple stakeholders, into meaningful inferences. Carrying out Analytic Hierarchy Process analysis for establishing priorities for the improvement and corrective actions, renders it smart strategy for quality enhancement. Modified Expero model is then proposed to be invoked to asses and evaluate effectiveness of engineering education currently prevailing. The paper envisages describing overall methodology for the assessment of quality, using hybrid model which is expected to synergize the assessment exercise and neutralise influence of limitations of constituent methodologies and models.

Suggested Citation

  • Vivek B. Kamat & Jayant K. Kittur, 2019. "Devising smart strategic framework for assessment of quality in engineering education," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 10(6), pages 1403-1428, December.
    • Handle: RePEc:spr:ijsaem:v:10:y:2019:i:6:d:10.1007_s13198-019-00892-9
    DOI: 10.1007/s13198-019-00892-9
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s13198-019-00892-9
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s13198-019-00892-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Ernest H. Forman & Saul I. Gass, 2001. "The Analytic Hierarchy Process---An Exposition," Operations Research, INFORMS, vol. 49(4), pages 469-486, August.
    2. Willem Karel M. Brauers & Edmundas Kazimieras Zavadskas & Zenonas Turskis & Tatjana Vilutiene, 2008. "Multi‐objective contractor's ranking by applying the Moora method," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 9(4), pages 245-255, July.
    3. Arash Apornak, 2017. "Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 21(1), pages 129-141.
    4. Garbin Praničević, Daniela & Peterlin, Judita, 2018. "Multi-Criteria Decision Making Application in the Education Context," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2018), Split, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Split, Croatia, 6-8 September 2018, pages 286-293, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    5. Burak Omer Saracoglu, 2013. "Selecting industrial investment locations in master plans of countries," European Journal of Industrial Engineering, Inderscience Enterprises Ltd, vol. 7(4), pages 416-441.
    6. Thomas L. Saaty, 1994. "How to Make a Decision: The Analytic Hierarchy Process," Interfaces, INFORMS, vol. 24(6), pages 19-43, December.
    7. Vivek B. Kamat & Jayant K. Kittur, 2017. "Quantifying the quality of higher and technical education: salient perspectives," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 8(2), pages 515-527, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mendoza-Mendoza, Adel & Mendoza-Casseres, Daniel & De La Hoz-Domíngez, Enrique, 2024. "Comparison of industrial engineering programs in Colombia based on standardized test results," Evaluation and Program Planning, Elsevier, vol. 103(C).
    2. Jianfeng Li & Yunfeng Zhang, 2022. "Construction of smart medical assurance system based on virtual reality and GANs image recognition," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 13(5), pages 2517-2530, October.
    3. Manjunath Patel G C & Likewin Thomas & Mujeebur Rehaman & Praveena R, 2024. "Brainstorming and Fishbone diagram Tools for Enhancing the Student Placement in Technical Education System," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(3s), pages 1436-1454, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Balta, Münevver Özge & Yenil, Havva Ülgen, 2019. "Multi criteria decision making methods for urban greenway: The case of Aksaray, Turkey," Land Use Policy, Elsevier, vol. 89(C).
    2. Mats Wilhelmsson & Jianyu Zhao, 2018. "Risk Assessment of Housing Market Segments: The Lender’s Perspective," JRFM, MDPI, vol. 11(4), pages 1-22, October.
    3. James G. Dolan & Emily Boohaker & Jeroan Allison & Thomas F. Imperiale, 2013. "Patients’ Preferences and Priorities Regarding Colorectal Cancer Screening," Medical Decision Making, , vol. 33(1), pages 59-70, January.
    4. Song-Kyoo Kim, 2014. "Explicit Design of Innovation Performance Metrics by Using Analytic Hierarchy Process Expansion," International Journal of Mathematics and Mathematical Sciences, Hindawi, vol. 2014, pages 1-7, May.
    5. Ergu, Daji & Kou, Gang & Peng, Yi & Shi, Yong, 2011. "A simple method to improve the consistency ratio of the pair-wise comparison matrix in ANP," European Journal of Operational Research, Elsevier, vol. 213(1), pages 246-259, August.
    6. Oliveira, Inês A.S.J. & Carayannis, Elias G. & Ferreira, Fernando A.F. & Jalali, Marjan S. & Carlucci, Daniela & Ferreira, João J.M., 2018. "Constructing home safety indices for strategic planning in residential real estate: A socio-technical approach," Technological Forecasting and Social Change, Elsevier, vol. 131(C), pages 67-77.
    7. James Dolan, 2010. "Multi-Criteria Clinical Decision Support," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 3(4), pages 229-248, December.
    8. Adam Jabłoński & Marek Jabłoński, 2021. "Impact Investing in Digital Business Models," Energies, MDPI, vol. 14(18), pages 1-23, September.
    9. James G. Dolan & Emily Boohaker & Jeroan Allison & Thomas F. Imperiale, 2014. "Can Streamlined Multicriteria Decision Analysis Be Used to Implement Shared Decision Making for Colorectal Cancer Screening?," Medical Decision Making, , vol. 34(6), pages 746-755, August.
    10. Christos Karolemeas & Stefanos Tsigdinos & Panagiotis G. Tzouras & Alexandros Nikitas & Efthimios Bakogiannis, 2021. "Determining Electric Vehicle Charging Station Location Suitability: A Qualitative Study of Greek Stakeholders Employing Thematic Analysis and Analytical Hierarchy Process," Sustainability, MDPI, vol. 13(4), pages 1-21, February.
    11. Efthimios Bakogiannis & Thanos Vlastos & Konstantinos Athanasopoulos & Avgi Vassi & Georgia Christodoulopoulou & Christos Karolemeas & Stefanos Tsigdinos & Charalampos Kyriakidis & Maria-Stella Noutso, 2020. "Exploring Motivators and Deterrents of Cycling Tourism Using Qualitative Social Research Methods and Participative Analytical Hierarchy Process (AHP)," Sustainability, MDPI, vol. 12(6), pages 1-15, March.
    12. M Tavana, 2006. "A priority assessment multi-criteria decision model for human spaceflight mission planning at NASA," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(10), pages 1197-1215, October.
    13. Thomas L. Saaty, 2013. "The Modern Science of Multicriteria Decision Making and Its Practical Applications: The AHP/ANP Approach," Operations Research, INFORMS, vol. 61(5), pages 1101-1118, October.
    14. Željko Stević & Irena Đalić & Dragan Pamučar & Zdravko Nunić & Slavko Vesković & Marko Vasiljević & Ilija Tanackov, 2019. "A new hybrid model for quality assessment of scientific conferences based on Rough BWM and SERVQUAL," Scientometrics, Springer;Akadémiai Kiadó, vol. 119(1), pages 1-30, April.
    15. Bhatta, Arun & Bigsby, Hugh R. & Cullen, Ross, 2011. "Alternative to Comprehensive Ecosystem Services Markets: The Contribution of Forest-Related Programs in New Zealand," 2011 Conference, August 25-26, 2011, Nelson, New Zealand 115350, New Zealand Agricultural and Resource Economics Society.
    16. Daniel Schatz & Rabih Bashroush, 0. "Economic valuation for information security investment: a systematic literature review," Information Systems Frontiers, Springer, vol. 0, pages 1-24.
    17. Sahar Validi & Arijit Bhattacharya & P. J. Byrne, 2020. "Sustainable distribution system design: a two-phase DoE-guided meta-heuristic solution approach for a three-echelon bi-objective AHP-integrated location-routing model," Annals of Operations Research, Springer, vol. 290(1), pages 191-222, July.
    18. Chandratilake, S.R. & Dias, W.P.S., 2013. "Sustainability rating systems for buildings: Comparisons and correlations," Energy, Elsevier, vol. 59(C), pages 22-28.
    19. Sandra E. Strasser & Ceyhun Ozgur & David L. Schroeder, 2002. "Selecting a Business College Major: An Analysis of Criteria and Choice Using the Analytical Hierarchy Process," American Journal of Business, Emerald Group Publishing, vol. 17(2), pages 47-56.
    20. Wenshuai Wu & Gang Kou, 2016. "A group consensus model for evaluating real estate investment alternatives," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 2(1), pages 1-10, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ijsaem:v:10:y:2019:i:6:d:10.1007_s13198-019-00892-9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.