Fuzzy Group Decision-Making for Service Innovations in Quality Function Deployment
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DOI: 10.1007/s10726-010-9223-5
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References listed on IDEAS
- Chan, Lai-Kow & Wu, Ming-Lu, 2005. "A systematic approach to quality function deployment with a full illustrative example," Omega, Elsevier, vol. 33(2), pages 119-139, April.
- Partovi, Fariborz Y., 2006. "An analytic model for locating facilities strategically," Omega, Elsevier, vol. 34(1), pages 41-55, January.
- Partovi, Fariborz Y. & Corredoira, Rafael A., 2002. "Quality function deployment for the good of soccer," European Journal of Operational Research, Elsevier, vol. 137(3), pages 642-656, March.
- Temponi, Cecilia & Yen, John & Amos Tiao, W., 1999. "House of quality: A fuzzy logic-based requirements analysis," European Journal of Operational Research, Elsevier, vol. 117(2), pages 340-354, September.
- Govers, Cor P. M., 2001. "QFD not just a tool but a way of quality management," International Journal of Production Economics, Elsevier, vol. 69(2), pages 151-159, January.
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Keywords
Fuzzy group decision-making; Service management; QFD;All these keywords.
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