IDEAS home Printed from https://ideas.repec.org/p/tiu/tiutis/44639f32-1082-4c4e-b32d-5f1e2e573908.html
   My bibliography  Save this paper

When stakeholders perceive threats and risks differently : The use of Group Support Systems to develop a common understanding and a shared response

Author

Listed:
  • Rutkowski, A.F.

    (Tilburg University, School of Economics and Management)

  • van de Walle, B.A.

    (Tilburg University, School of Economics and Management)

  • van Groenendaal, W.J.H.

    (Tilburg University, School of Economics and Management)

  • Pol, J.

Abstract

We present a multi-phased action research project conducted at the department of Information Management - Customer Support and Operations in a large multi-national company. This department is in charge of IT service continuity and was asked to develop an IT response and recovery plan that had to be integrated within the organization's overall business continuity plan. The department's key challenge was to develop a response plan which incorporates the perspectives of the business managers whose perception of the threats and associated risks differed significantly from that of the IT managers. To develop such a shared response plan, we used group support systems and cognitive mapping techniques to identify both stakeholder groups' perceptions of IT threats and risks. This allowed us to raise awareness in both groups for the other group's different perspectives. We aggregated the responses into a shared response and recovery plan, representing the views of both groups. Our research has made clear to the stakeholder groups involved the necessity of sharing information and developing awareness to formulate a shared disaster recovery plan for ensuring business continuity and recovery.
(This abstract was borrowed from another version of this item.)

Suggested Citation

  • Rutkowski, A.F. & van de Walle, B.A. & van Groenendaal, W.J.H. & Pol, J., 2005. "When stakeholders perceive threats and risks differently : The use of Group Support Systems to develop a common understanding and a shared response," Other publications TiSEM 44639f32-1082-4c4e-b32d-5, Tilburg University, School of Economics and Management.
    • Handle: RePEc:tiu:tiutis:44639f32-1082-4c4e-b32d-5f1e2e573908
    as

    Download full text from publisher

    File URL: https://pure.uvt.nl/ws/portalfiles/portal/642267/Whenstak.pdf
    Download Restriction: no
    ---><---

    Other versions of this item:

    References listed on IDEAS

    as
    1. Anne-Françoise Rutkowski & Martin Smits, 2001. "Constructionist Theory to Explain Effects of GDSS," Group Decision and Negotiation, Springer, vol. 10(1), pages 67-82, January.
    2. Gerardine DeSanctis & R. Brent Gallupe, 1987. "A Foundation for the Study of Group Decision Support Systems," Management Science, INFORMS, vol. 33(5), pages 589-609, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Elfvengren, K.Kalle & Karkkainen, Hannu & Torkkeli, Marko & Tuominen, Markku, 2004. "A GDSS based approach for the assessment of customer needs in industrial markets," International Journal of Production Economics, Elsevier, vol. 89(3), pages 275-292, June.
    2. Meløn, Mønica García & Aragonés Beltran, Pablo & Carmen González Cruz, M., 2008. "An AHP-based evaluation procedure for Innovative Educational Projects: A face-to-face vs. computer-mediated case study," Omega, Elsevier, vol. 36(5), pages 754-765, October.
    3. Jae Kwang Lee & Jae Kyeong Kim & Soung Hie Kim & Hung Kook Park, 2002. "An Intelligent Idea Categorizer for Electronic Meeting Systems," Group Decision and Negotiation, Springer, vol. 11(5), pages 363-378, September.
    4. O'Keefe, Robert M., 2016. "Experimental behavioural research in operational research: What we know and what we might come to know," European Journal of Operational Research, Elsevier, vol. 249(3), pages 899-907.
    5. Luis A. Guerrero & José A. Pino, 2009. "Supporting Discussions for Decision Meetings," Group Decision and Negotiation, Springer, vol. 18(6), pages 589-601, November.
    6. Francisco Antunes & João Paulo Costa, 2010. "The Missing Link: Theoretical Reflections On Decision Reconstruction," Portuguese Journal of Management Studies, ISEG, Universidade de Lisboa, vol. 0(2), pages 197-214.
    7. Guo Li & Wenling Liu & Zhaohua Wang & Mengqi Liu, 2017. "An empirical examination of energy consumption, behavioral intention, and situational factors: evidence from Beijing," Annals of Operations Research, Springer, vol. 255(1), pages 507-524, August.
    8. Sabrina Bresciani & Martin J. Eppler, 2015. "The Pitfalls of Visual Representations," SAGE Open, , vol. 5(4), pages 21582440156, October.
    9. Yu, Lean & Wang, Shouyang & Lai, Kin Keung, 2009. "An intelligent-agent-based fuzzy group decision making model for financial multicriteria decision support: The case of credit scoring," European Journal of Operational Research, Elsevier, vol. 195(3), pages 942-959, June.
    10. Damart, Sébastien & Roy, Bernard, 2009. "The uses of cost-benefit analysis in public transportation decision-making in France," Transport Policy, Elsevier, vol. 16(4), pages 200-212, August.
    11. Terri L. Griffith & Mark A. Fuller & Gregory B. Northcraft, 1998. "Facilitator Influence in Group Support Systems: Intended and Unintended Effects," Information Systems Research, INFORMS, vol. 9(1), pages 20-36, March.
    12. Mi, Hwang, 1998. "Did Task Type Matter in the Use of Decision Room GSS? A Critical Review and a Meta-analysis," Omega, Elsevier, vol. 26(1), pages 1-15, February.
    13. Gebauer, Judith & Mahoney, Joseph T., 2013. "Joining Supply and Demand Conditions of IT Enabled Change: Toward an Economic Theory of Inter-firm Modulation," Working Papers 13-0100, University of Illinois at Urbana-Champaign, College of Business.
    14. Steven Way & Yufei Yuan, 2014. "Transitioning From Dynamic Decision Support to Context-Aware Multi-Party Coordination: A Case for Emergency Response," Group Decision and Negotiation, Springer, vol. 23(4), pages 649-672, July.
    15. Salo, Ahti A., 1995. "Interactive decision aiding for group decision support," European Journal of Operational Research, Elsevier, vol. 84(1), pages 134-149, July.
    16. Teich, Jeffrey E. & Wallenius, Hannele & Kuula, Markku & Zionts, Stanley, 1995. "A decision support approach for negotiation with an application to agricultural income policy negotiations," European Journal of Operational Research, Elsevier, vol. 81(1), pages 76-87, February.
    17. Qureshi, S. & Hlupic, V., 2000. "Managing Knowledge in a Distributed Decision Making Context," ERIM Report Series Research in Management ERS-2000-16-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    18. Pedro Antunes & Tânia Ho, 2001. "The Design of a GDSS Meeting Preparation Tool," Group Decision and Negotiation, Springer, vol. 10(1), pages 5-25, January.
    19. Jacqueline Ng Lane & Bruce Ankenman & Seyed Iravani, 2018. "Insight into Gender Differences in Higher Education: Evidence from Peer Reviews in an Introductory STEM Course," Service Science, INFORMS, vol. 10(4), pages 442-456, December.
    20. Ofrit Lesser & Lihi Naamani-Dery & Meir Kalech & Yuval Elovici, 2017. "Group Decision Support for Leisure Activities Using Voting and Social Networks," Group Decision and Negotiation, Springer, vol. 26(3), pages 473-494, May.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tiu:tiutis:44639f32-1082-4c4e-b32d-5f1e2e573908. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Richard Broekman (email available below). General contact details of provider: https://www.tilburguniversity.edu/about/schools/economics-and-management/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.