IDEAS home Printed from https://ideas.repec.org/a/spr/elmark/v32y2022i4d10.1007_s12525-022-00538-y.html
   My bibliography  Save this article

Adaptation behaviour in using one-stop smart governance apps: an exploratory study between digital immigrants and digital natives

Author

Listed:
  • Bingqian Zhang

    (Sun Yat-Sen University)

  • Guochao Peng

    (Sun Yat-Sen University)

  • Caihua Liu

    (Sun Yat-Sen University)

  • Zuopeng Justin Zhang

    (University of North Florida)

  • Sajjad M. Jasimuddin

    (Kedge Business School)

Abstract

Background There is an increasing trend for governments to offer innovative city services to citizens, as well as to communicate with them interactively and dynamically, through one-stop smart governance apps, which are the key to drive innovative governance models for future cities. Due to functional differences and complexity of smart governance apps, it may not always be easy for citizens to adapt to these new paradigms of interaction and services. However, limited attention has been paid to investigate the mechanism of citizens’ adaption behavior for these apps. Aim This paper aims at exploring the characteristics of adaptation behavior of citizens, in order to help better develop strategies for engaging citizens in using the apps. Method The present study conducted in-depth interviews with 23 participants. The findings are derived from the qualitative thematic analysis of the transcribed interviews. Results The findings reveal the adaptation and learning paths for digital immigrants and digital natives respectively when using smart governance apps. Furthermore, an integrative framework is developed, arguing that citizens’ adaptation behavior can be either positive or negative, and will be dynamically influenced by digital traits, app quality, sentiments, and task-technology fits. Conclusion The findings of the study will be of interest and importance to academics, policy makers, and practitioners who are keen to promote innovative service models through smart governance apps in future cities.

Suggested Citation

  • Bingqian Zhang & Guochao Peng & Caihua Liu & Zuopeng Justin Zhang & Sajjad M. Jasimuddin, 2022. "Adaptation behaviour in using one-stop smart governance apps: an exploratory study between digital immigrants and digital natives," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 1971-1991, December.
    • Handle: RePEc:spr:elmark:v:32:y:2022:i:4:d:10.1007_s12525-022-00538-y
    DOI: 10.1007/s12525-022-00538-y
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12525-022-00538-y
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12525-022-00538-y?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Lin, Yanliu, 2018. "A comparison of selected Western and Chinese smart governance: The application of ICT in governmental management, participation and collaboration," Telecommunications Policy, Elsevier, vol. 42(10), pages 800-809.
    2. Lytras, Miltiadis D. & Visvizi, Anna & Chopdar, Prasanta Kr & Sarirete, Akila & Alhalabi, Wadee, 2021. "Information Management in Smart Cities: Turning end users’ views into multi-item scale development, validation, and policy-making recommendations," International Journal of Information Management, Elsevier, vol. 56(C).
    3. Gabriela Viale Pereira & Marie Anne Macadar & Edimara M. Luciano & Maurício Gregianin Testa, 2017. "Delivering public value through open government data initiatives in a Smart City context," Information Systems Frontiers, Springer, vol. 19(2), pages 213-229, April.
    4. J. J. Po-An Hsieh & Arun Rai & Sean Xin Xu, 2011. "Extracting Business Value from IT: A Sensemaking Perspective of Post-Adoptive Use," Management Science, INFORMS, vol. 57(11), pages 2018-2039, November.
    5. Francesco Chirico & Carlo Salvato, 2016. "Knowledge Internalization and Product Development in Family Firms: When Relational and Affective Factors Matter," Entrepreneurship Theory and Practice, , vol. 40(1), pages 201-229, January.
    6. Ibrahim Mutambik & Abdullah Almuqrin & John Lee & Justin Zuopeng Zhang & Abdulaziz Alomran & Taha Omar & Ahmad Floos & Abdullah Homadi, 2021. "Usability of the G7 Open Government Data Portals and Lessons Learned," Sustainability, MDPI, vol. 13(24), pages 1-17, December.
    7. Xixi Li & J. J. Po-An Hsieh & Arun Rai, 2013. "Motivational Differences Across Post-Acceptance Information System Usage Behaviors: An Investigation in the Business Intelligence Systems Context," Information Systems Research, INFORMS, vol. 24(3), pages 659-682, September.
    8. Saber Talari & Miadreza Shafie-khah & Pierluigi Siano & Vincenzo Loia & Aurelio Tommasetti & João P. S. Catalão, 2017. "A Review of Smart Cities Based on the Internet of Things Concept," Energies, MDPI, vol. 10(4), pages 1-23, March.
    9. Andrew Burton-Jones & Camille Grange, 2013. "From Use to Effective Use: A Representation Theory Perspective," Information Systems Research, INFORMS, vol. 24(3), pages 632-658, September.
    10. Tobias Vaerst & Theresa Steffens & Robert Lokaiczyk, 2015. "Concerns Management, E-Government and E-Participation: Experiences and Findings from Germany," International Journal of E-Planning Research (IJEPR), IGI Global, vol. 4(4), pages 36-49, October.
    11. Miltiadis D. Lytras & Anna Visvizi, 2018. "Who Uses Smart City Services and What to Make of It: Toward Interdisciplinary Smart Cities Research," Sustainability, MDPI, vol. 10(6), pages 1-16, June.
    12. Xing, Fei & Peng, Guochao & Zhang, Bingqian & Li, Shuyang & Liang, Xinting, 2021. "Socio-technical barriers affecting large-scale deployment of AI-enabled wearable medical devices among the ageing population in China," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yang, Xiaoran & Ran, Rong & Chen, Yejing & Zhang, Jie, 2024. "Does digital government transformation drive regional green innovation? Evidence from cities in China," Energy Policy, Elsevier, vol. 187(C).
    2. Ilja Nastjuk & Simon Trang & Elpiniki I. Papageorgiou, 2022. "Smart cities and smart governance models for future cities," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 1917-1924, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jin P. Gerlach & Ronald T. Cenfetelli, 2022. "Overcoming the Single-IS Paradigm in Individual-Level IS Research," Information Systems Research, INFORMS, vol. 33(2), pages 476-488, June.
    2. Weiling Ke & Lele Kang & Chuan-Hoo Tan & Chih-Hung Peng, 2021. "User Competence with Enterprise Systems: The Effects of Work Environment Factors," Information Systems Research, INFORMS, vol. 32(3), pages 860-875, September.
    3. Peng, Zeyu & Sun, Yongqiang & Guo, Xitong, 2018. "Antecedents of employees’ extended use of enterprise systems: An integrative view of person, environment, and technology," International Journal of Information Management, Elsevier, vol. 39(C), pages 104-120.
    4. Johannes Stübinger & Lucas Schneider, 2020. "Understanding Smart City—A Data-Driven Literature Review," Sustainability, MDPI, vol. 12(20), pages 1-23, October.
    5. Jeewon Cho & Insu Park, 2022. "Does Information Systems Support for Creativity Enhance Effective Information Systems Use and Job Satisfaction in Virtual Work?," Information Systems Frontiers, Springer, vol. 24(6), pages 1865-1886, December.
    6. Talaei-Khoei, Amir & Yang, Alan T. & Masialeti, Masialeti, 2024. "How does incorporating ChatGPT within a firm reinforce agility-mediated performance? The moderating role of innovation infusion and firms’ ethical identity," Technovation, Elsevier, vol. 132(C).
    7. Andreas Kallmuenzer & Ursula Scholl-Grissemann, 2017. "Disentangling antecedents and performance effects of family SME innovation: A knowledge-based perspective," International Entrepreneurship and Management Journal, Springer, vol. 13(4), pages 1117-1138, December.
    8. Van Gils, Anita & Huybrechts, Jolien & Minola, Tommaso & Cassia, Lucio, 2019. "Unraveling the impact of family antecedents on family firm image: A serial multiple-mediation model," Journal of Family Business Strategy, Elsevier, vol. 10(1), pages 17-27.
    9. Candi, Marina & Beltagui, Ahmad, 2019. "Effective use of 3D printing in the innovation process," Technovation, Elsevier, vol. 80, pages 63-73.
    10. Titisari Ramadhane, 2023. "Development of Public Value Based E-Government Maturity Framework," Technium, Technium Science, vol. 16(1), pages 18-25.
    11. Bin Huang & Ke Xing & Stephen Pullen & Lida Liao, 2020. "Exploring Carbon Neutral Potential in Urban Densification: A Precinct Perspective and Scenario Analysis," Sustainability, MDPI, vol. 12(12), pages 1-19, June.
    12. Maria Vincenza Ciasullo & Orlando Troisi & Mara Grimaldi & Daniele Leone, 2020. "Multi-level governance for sustainable innovation in smart communities: an ecosystems approach," International Entrepreneurship and Management Journal, Springer, vol. 16(4), pages 1167-1195, December.
    13. Secinaro, Silvana & Brescia, Valerio & Lanzalonga, Federico & Santoro, Gabriele, 2022. "Smart city reporting: A bibliometric and structured literature review analysis to identify technological opportunities and challenges for sustainable development," Journal of Business Research, Elsevier, vol. 149(C), pages 296-313.
    14. William Villegas-Ch & Xavier Palacios-Pacheco & Sergio Luján-Mora, 2019. "Application of a Smart City Model to a Traditional University Campus with a Big Data Architecture: A Sustainable Smart Campus," Sustainability, MDPI, vol. 11(10), pages 1-28, May.
    15. Dorota Bednarska-Olejniczak & Jarosław Olejniczak & Libuše Svobodová, 2019. "Towards a Smart and Sustainable City with the Involvement of Public Participation—The Case of Wroclaw," Sustainability, MDPI, vol. 11(2), pages 1-33, January.
    16. Nikola Rosecká & Ondřej Machek, 2023. "How Relational Conflict Harms Family Firm Performance: The Mediating Role of Family Social Capital and the Moderating Role of Family Ownership," Journal of Family and Economic Issues, Springer, vol. 44(4), pages 854-869, December.
    17. Yanliu Lin & Kasper Benneker, 2022. "Assessing collaborative planning and the added value of planning support apps in The Netherlands," Environment and Planning B, , vol. 49(2), pages 391-410, February.
    18. Jan Jöhnk & Malte Weißert & Katrin Wyrtki, 2021. "Ready or Not, AI Comes— An Interview Study of Organizational AI Readiness Factors," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(1), pages 5-20, February.
    19. Ida Skubis & Radosław Wolniak & Wiesław Wes Grebski, 2024. "AI and Human-Centric Approach in Smart Cities Management: Case Studies from Silesian and Lesser Poland Voivodships," Sustainability, MDPI, vol. 16(18), pages 1-26, September.
    20. Leroux, Erick & Pupion, Pierre-Charles, 2022. "Smart territories and IoT adoption by local authorities: A question of trust, efficiency, and relationship with the citizen-user-taxpayer," Technological Forecasting and Social Change, Elsevier, vol. 174(C).

    More about this item

    Keywords

    Smart city; Smart governance apps; Adaptation behaviour; Digital divide; Behaviour paths;
    All these keywords.

    JEL classification:

    • H8 - Public Economics - - Miscellaneous Issues

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:elmark:v:32:y:2022:i:4:d:10.1007_s12525-022-00538-y. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.