IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v56y2021ics0268401219312587.html
   My bibliography  Save this article

Information Management in Smart Cities: Turning end users’ views into multi-item scale development, validation, and policy-making recommendations

Author

Listed:
  • Lytras, Miltiadis D.
  • Visvizi, Anna
  • Chopdar, Prasanta Kr
  • Sarirete, Akila
  • Alhalabi, Wadee

Abstract

Smart-cities research has established itself as one of the most dynamic fields in research today, accommodating scholars from diverse disciplines, including engineering and computer science as well as social sciences. Even if only tacitly, the resultant debate increasingly oscillates around how the effective use of information and communication technology (ICT) might render cities and urban space better places. This article responds to this imperative by suggesting how to capture users’ views and perceptions of smart city services and applications and in this way enrich the decision- and policy-making processes. It is argued that by developing appropriate scales these otherwise subjective views and perceptions may be objectivized and hence made of great use to managers and policymakers. Accordingly, in this research, a process of scale development is conducted in four phases of both inductive and deductive methods. Following initial rounds of focus groups and assessment by experts, an international survey was conducted with 295 participants from Europe, Asia, Latin America, the Arab Peninsula, and other regions. The data were analyzed using IBM SPSS 24 and AMOS 20 tools. The study proposes a 20-item scale in five distinct dimensions: Technology anxiety; Work–life interface; Engagement orientation; Support orientation; and Quality of life. The significant theoretical and managerial implications are discussed to demonstrate how to manage information for the benefit of all stakeholders involved in the making of a smart city.

Suggested Citation

  • Lytras, Miltiadis D. & Visvizi, Anna & Chopdar, Prasanta Kr & Sarirete, Akila & Alhalabi, Wadee, 2021. "Information Management in Smart Cities: Turning end users’ views into multi-item scale development, validation, and policy-making recommendations," International Journal of Information Management, Elsevier, vol. 56(C).
  • Handle: RePEc:eee:ininma:v:56:y:2021:i:c:s0268401219312587
    DOI: 10.1016/j.ijinfomgt.2020.102146
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401219312587
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.ijinfomgt.2020.102146?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Bingqian Zhang & Guochao Peng & Caihua Liu & Zuopeng Justin Zhang & Sajjad M. Jasimuddin, 2022. "Adaptation behaviour in using one-stop smart governance apps: an exploratory study between digital immigrants and digital natives," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 1971-1991, December.
    2. Wang, Weihua & Zhang, Yuting & Zhao, Junjie, 2023. "Technological or social? Influencing factors and mechanisms of the psychological digital divide in rural Chinese elderly," Technology in Society, Elsevier, vol. 74(C).
    3. Merfat Ayesh Alsubaie & Layla Nasser Alzarah & Fatmah Abdulrahman Alhemly, 2022. "Faculty Members’ Attitudes and Practices: How They Responded to Forced Adoption of Distance Education?," SAGE Open, , vol. 12(3), pages 21582440221, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:56:y:2021:i:c:s0268401219312587. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.