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Smart e-commerce systems: current status and research challenges

Author

Listed:
  • Zhiting Song

    (South China University of Technology)

  • Yanming Sun

    (South China University of Technology)

  • Jiafu Wan

    (South China University of Technology)

  • Lingli Huang

    (South China University of Technology)

  • Jianhua Zhu

    (South China University of Technology)

Abstract

With the ongoing progress in cloud computing, big data analytics (BDA) and other burgeoning technologies, the integration of intelligence and e-commerce systems now makes it possible to build e-commerce systems with enhanced efficiency, reduced transaction costs and smart information-processing patterns. However, despite the fact that smart e-commerce systems (SESs) offer great opportunities to the business field, the development of SESs is still in its infancy. Numerous issues still need to be resolved. To offer a better comprehension of SESs and facilitate future research, this paper first describes the holistic architecture of these systems and analyzes the main enablers underlying the development of SESs in terms of internet of things (IoT), social media, mobile internet, big data analytics and cloud computing. Then, the key challenges and issues pertaining to current SESs are presented, and some possible research directions are also proposed. Finally, the paper presents qualitative and quantitative depictions of SESs from a complex systems perspective, which provides a brand new idea of how to address the current SES issues.

Suggested Citation

  • Zhiting Song & Yanming Sun & Jiafu Wan & Lingli Huang & Jianhua Zhu, 2019. "Smart e-commerce systems: current status and research challenges," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(2), pages 221-238, June.
    • Handle: RePEc:spr:elmark:v:29:y:2019:i:2:d:10.1007_s12525-017-0272-3
    DOI: 10.1007/s12525-017-0272-3
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    References listed on IDEAS

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    Cited by:

    1. Yin Zhang & Haider Abbas & Yi Sun, 2019. "Smart e-commerce integration with recommender systems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(2), pages 219-220, June.
    2. K. Valerie Carl & Oliver Hinz, 2024. "What we already know about corporate digital responsibility in IS research: A review and conceptualization of potential CDR activities," Electronic Markets, Springer;IIM University of St. Gallen, vol. 34(1), pages 1-30, December.
    3. Jean-Éric Pelet & Basma Taieb, 2022. "Context-aware optimization of mobile commerce website interfaces from the consumers’ perspective: Effects on behavioral intentions [Optimisation contextuelle des interfaces de sites Web de commerce," Post-Print hal-04138288, HAL.
    4. Snezhana Sulova, 2023. "A Conceptual Framework for the Technological Advancement of E-Commerce Applications," Businesses, MDPI, vol. 3(1), pages 1-11, March.
    5. Sudesh Sheoran & Sanket Vij, 2023. "A Consumer-Centric Paradigm Shift in Business Environment with the Evolution of the Internet of Things: A Literature Review," Vision, , vol. 27(4), pages 431-442, August.

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    More about this item

    Keywords

    Smart e-commerce systems; Big data analytics; Cloud computing; Internet of things; Complex systems;
    All these keywords.

    JEL classification:

    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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