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An Empirical Study of Use Contexts in the Mobile Internet, Focusing on the Usability of Information Architecture

Author

Listed:
  • Hoyoung Kim

    (Yonsei University)

  • Jinwoo Kim

    (Yonsei University)

  • Yeonsoo Lee

    (Yonsei University)

Abstract

The mobile Internet—accessing the Internet via a mobile device—has become quite popular recently. The mobile Internet is mainly different from the stationary Internet because it may be used in various contexts, whereas the stationary Internet is mostly used in pre-determined environments. However, it is unclear when the mobile Internet is used most frequently, and in what context it is most useful. A greater understanding of the contexts for using the mobile Internet will relieve usability problems that mobile Internet users often encounter. This paper proposes a conceptual framework of use contexts, which includes various facets of contexts related to the mobile Internet. It then presents the results of an exploratory study in which the use contexts for the mobile Internet and corresponding usability problems have been empirically monitored. The results indicate that use of the mobile Internet is heavily clustered around a few key contexts, rather than dispersed widely in diverse contexts. Moreover, different contexts are found to cause different kinds of usability problems. The paper ends with theoretical and practical implications of the study results.

Suggested Citation

  • Hoyoung Kim & Jinwoo Kim & Yeonsoo Lee, 2005. "An Empirical Study of Use Contexts in the Mobile Internet, Focusing on the Usability of Information Architecture," Information Systems Frontiers, Springer, vol. 7(2), pages 175-186, May.
    • Handle: RePEc:spr:infosf:v:7:y:2005:i:2:d:10.1007_s10796-005-1486-z
    DOI: 10.1007/s10796-005-1486-z
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    Citations

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    Cited by:

    1. Gerpott, Torsten J. & Thomas, Sandra, 2014. "Empirical research on mobile Internet usage: A meta-analysis of the literature," Telecommunications Policy, Elsevier, vol. 38(3), pages 291-310.
    2. Young Mee Shin & Seung Chang Lee & Bongsik Shin & Ho Geun Lee, 2010. "Examining influencing factors of post-adoption usage of mobile internet: Focus on the user perception of supplier-side attributes," Information Systems Frontiers, Springer, vol. 12(5), pages 595-606, November.
    3. Zhiting Song & Yanming Sun & Jiafu Wan & Lingli Huang & Jianhua Zhu, 2019. "Smart e-commerce systems: current status and research challenges," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(2), pages 221-238, June.
    4. Lior Fink & Daniele Papismedov, 2023. "On the Same Page? What Users Benefit from a Desktop View on Mobile Devices," Information Systems Research, INFORMS, vol. 34(2), pages 423-441, June.
    5. Chulhwan Chris Bang, 2015. "Information systems frontiers: Keyword analysis and classification," Information Systems Frontiers, Springer, vol. 17(1), pages 217-237, February.
    6. Dan J. Kim & Yujong Hwang, 2012. "A study of mobile internet user’s service quality perceptions from a user’s utilitarian and hedonic value tendency perspectives," Information Systems Frontiers, Springer, vol. 14(2), pages 409-421, April.

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