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User, Use & Utility Research

Author

Listed:
  • Walter Brenner
  • Dimitris Karagiannis
  • Lutz Kolbe
  • Jens Krüger
  • Larry Leifer
  • Hermann-Josef Lamberti
  • Jan Leimeister
  • Hubert Österle
  • Charles Petrie
  • Hasso Plattner
  • Gerhard Schwabe
  • Falk Uebernickel
  • Robert Winter
  • Rüdiger Zarnekow

Abstract

Business and Information Systems Engineering (BISE) is at a turning point. Planning, designing, developing and operating IT used to be a management task of a few elites in public ad-ministrations and corporations. But the continuous digitization of nearly all areas of life changes the IT landscape fundamentally. Success in this new era requires putting the human perspective – the digital user – at the very heart of the new digitized service-led economy. BISE faces not just a temporary trend but a complex socio-technical phenomenon with far-reaching implications. The challenges are manifold and have major consequences for all stakeholders, both in information systems and management research as well as in practice. Corporate processes have to be re-designed from the ground up, starting with the user’s perspective, thus putting usage experience and utility of the individual center stage. The digital service economy leads to highly personalized application systems while organizational functions are being fragmented. Entirely new ways of interacting with information systems, in particular beyond desktop IT, are being invented and established. These fundamental challenges require novel approaches with regards to innovation and development methods as well as adequate concepts for enterprise or service system architectures. Gigantic amounts of data are being generated at an accelerating rate by an increasing number of devices – data that need to be managed. In order to tackle these extraordinary challenges we introduce ‘user, use & utility’ as a new field of BISE that focuses primarily on the digital user, his or her usage behavior and the utility associated with system usage in the digitized service-led economy. The research objectives encompass the development of theories, methods and tools for systematic requirement elicitation, systems design, and business development for successful Business and Information Systems Engineering in a digitized economy – information systems that digital users enjoy using. This challenge calls for leveraging insights from various scientific disciplines such as Design, Engineering, Computer Science, Psychology and Sociology. BISE can provide an integrated perspective, thereby assuming a pivotal role within the digitized service led economy. Copyright Springer Fachmedien Wiesbaden 2014

Suggested Citation

  • Walter Brenner & Dimitris Karagiannis & Lutz Kolbe & Jens Krüger & Larry Leifer & Hermann-Josef Lamberti & Jan Leimeister & Hubert Österle & Charles Petrie & Hasso Plattner & Gerhard Schwabe & Falk Ue, 2014. "User, Use & Utility Research," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(1), pages 55-61, February.
  • Handle: RePEc:spr:binfse:v:6:y:2014:i:1:p:55-61
    DOI: 10.1007/s12599-013-0302-4
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    References listed on IDEAS

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    1. Nicolai J. Foss & Keld Laursen & Torben Pedersen, 2011. "Linking Customer Interaction and Innovation: The Mediating Role of New Organizational Practices," Organization Science, INFORMS, vol. 22(4), pages 980-999, August.
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    4. Philipp Nussbaumer & Inu Matter & Gian Reto à Porta & Gerhard Schwabe, 2012. "Designing for Cost Transparency in Investment Advisory Service Encounters," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(6), pages 347-361, December.
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    1. Ivens, Björn & Kasper-Brauer, Kati & Leischnig, Alexander & Thornton, Sabrina C., 2024. "Implementing customer relationship management successfully: A configurational perspective," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    2. Rainer Alt & Jan Marco Leimeister & Thomas Priemuth & Stephan Sachse & Nils Urbach & Nico Wunderlich, 2020. "Software-Defined Business," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(6), pages 609-621, December.
    3. Hien Nguyen Ngoc & Ganix Lasa & Ion Iriarte, 2022. "Human-centred design in industry 4.0: case study review and opportunities for future research," Journal of Intelligent Manufacturing, Springer, vol. 33(1), pages 35-76, January.
    4. Michael Koch & Gerhard Schwabe & Robert Briggs, 2015. "CSCW and Social Computing," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 57(3), pages 149-153, June.
    5. Thomas Hess & Christine Legner & Werner Esswein & Wolfgang Maaß & Christian Matt & Hubert Österle & Hannes Schlieter & Peggy Richter & Rüdiger Zarnekow, 2014. "Digital Life as a Topic of Business and Information Systems Engineering?," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(4), pages 247-253, August.
    6. Michaela Sprenger & Tobias Mettler, 2015. "Service Robots," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 57(4), pages 271-274, August.

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