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Development of An E-Government Service Model: A Business Model Approach

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  • Kyoung Jun Lee
  • Joon-Hyung Hong

Abstract

Most discussions on electronic government have provided ad hoc guidelines. For a systematic framework for e-government service, this article adopts a business model approach and develops an e-government service model. Based on the analysis of business model researches and a comparison between e-business and e-government service, the paper defines and identifies the characteristics of the components of an e-government service model. These components are objectives, value proposition, service offering, activity configuration, and financial sustainability. Based on this framework, the authors perform a case analysis of the electronic services in the offices of the presidents of Korea and the U.S.A.

Suggested Citation

  • Kyoung Jun Lee & Joon-Hyung Hong, 2002. "Development of An E-Government Service Model: A Business Model Approach," International Review of Public Administration, Taylor & Francis Journals, vol. 7(2), pages 109-118, December.
    • Handle: RePEc:taf:rrpaxx:v:7:y:2002:i:2:p:109-118
    DOI: 10.1080/12294659.2002.10805010
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    References listed on IDEAS

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    1. Henry Chesbrough & Richard S. Rosenbloom, 2002. "The role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin-off companies," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 11(3), pages 529-555, June.
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    Cited by:

    1. Hendrik Scholta & Dian Balta & Michael Räckers & Jörg Becker & Helmut Krcmar, 2020. "Standardization of Forms in Governments," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(6), pages 535-560, December.

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