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Eliciting and Modeling Business Process Stories

Author

Listed:
  • David Simões

    (University of Lisbon)

  • Pedro Antunes

    (Victoria University of Wellington)

  • Luis Carriço

    (University of Lisbon)

Abstract

Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts concepts from storytelling and sense-making theories to elicit process stories. The viability of this approach is tested in a case study involving sixteen individuals from the same organization who tell their personal views about a business process, thus gathering a total of twenty process stories. The obtained results suggest that process stories may increase the meaningfulness, contextualization and overall richness of process models.

Suggested Citation

  • David Simões & Pedro Antunes & Luis Carriço, 2018. "Eliciting and Modeling Business Process Stories," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(2), pages 115-132, April.
    • Handle: RePEc:spr:binfse:v:60:y:2018:i:2:d:10.1007_s12599-017-0475-3
    DOI: 10.1007/s12599-017-0475-3
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    References listed on IDEAS

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    1. Aguilar-Saven, R.S.Ruth Sara, 2004. "Business process modelling: Review and framework," International Journal of Production Economics, Elsevier, vol. 90(2), pages 129-149, July.
    2. Jan Mendling & Jan Recker & Hajo A. Reijers, 2010. "On the Usage of Labels and Icons in Business Process Modeling," International Journal of Information System Modeling and Design (IJISMD), IGI Global, vol. 1(2), pages 40-58, April.
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    Cited by:

    1. Mohd. Sadiq & Azra Parveen & S. K. Jain, 2021. "Software Requirements Selection with Incomplete Linguistic Preference Relations," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(6), pages 669-688, December.

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