IDEAS home Printed from https://ideas.repec.org/a/spr/binfse/v60y2018i2d10.1007_s12599-017-0475-3.html
   My bibliography  Save this article

Eliciting and Modeling Business Process Stories

Author

Listed:
  • David Simões

    (University of Lisbon)

  • Pedro Antunes

    (Victoria University of Wellington)

  • Luis Carriço

    (University of Lisbon)

Abstract

Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts concepts from storytelling and sense-making theories to elicit process stories. The viability of this approach is tested in a case study involving sixteen individuals from the same organization who tell their personal views about a business process, thus gathering a total of twenty process stories. The obtained results suggest that process stories may increase the meaningfulness, contextualization and overall richness of process models.

Suggested Citation

  • David Simões & Pedro Antunes & Luis Carriço, 2018. "Eliciting and Modeling Business Process Stories," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(2), pages 115-132, April.
    • Handle: RePEc:spr:binfse:v:60:y:2018:i:2:d:10.1007_s12599-017-0475-3
    DOI: 10.1007/s12599-017-0475-3
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12599-017-0475-3
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12599-017-0475-3?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Aguilar-Saven, R.S.Ruth Sara, 2004. "Business process modelling: Review and framework," International Journal of Production Economics, Elsevier, vol. 90(2), pages 129-149, July.
    2. Jan Mendling & Jan Recker & Hajo A. Reijers, 2010. "On the Usage of Labels and Icons in Business Process Modeling," International Journal of Information System Modeling and Design (IJISMD), IGI Global, vol. 1(2), pages 40-58, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mohd. Sadiq & Azra Parveen & S. K. Jain, 2021. "Software Requirements Selection with Incomplete Linguistic Preference Relations," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(6), pages 669-688, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jolanta Žemgulienė & Mantas Valukonis, 2018. "Structured literature review on business process performance analysis and evaluation," Post-Print hal-02121157, HAL.
    2. Vergidis, K. & Tiwari, A. & Majeed, B. & Roy, R., 2007. "Optimisation of business process designs: An algorithmic approach with multiple objectives," International Journal of Production Economics, Elsevier, vol. 109(1-2), pages 105-121, September.
    3. Kalloniatis, Alexander C. & McLennan-Smith, Timothy A. & Roberts, Dale O., 2020. "Modelling distributed decision-making in Command and Control using stochastic network synchronisation," European Journal of Operational Research, Elsevier, vol. 284(2), pages 588-603.
    4. Pedro Antunes & Jose A. Pino & Mary Tate & Alistair Barros, 0. "Eliciting Process Knowledge Through Process Stories," Information Systems Frontiers, Springer, vol. 0, pages 1-23.
    5. Rajabion, Lila & Khorraminia, Marieh & Andjomshoaa, Amineh & Ghafouri-Azar, Mona & Molavi, Homa, 2019. "A new model for assessing the impact of the urban intelligent transportation system, farmers’ knowledge and business processes on the success of green supply chain management system for urban distri," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 154-162.
    6. Pedro Antunes & Jose A. Pino & Mary Tate & Alistair Barros, 2020. "Eliciting Process Knowledge Through Process Stories," Information Systems Frontiers, Springer, vol. 22(5), pages 1179-1201, October.
    7. Potter, Andrew & Yang, Biao & Lalwani, Chandra, 2007. "A simulation study of despatch bay performance in the steel processing industry," European Journal of Operational Research, Elsevier, vol. 179(2), pages 567-578, June.
    8. Virginie Thion & Malika Grim-Yefsah & Camille Rosenthal-Sabroux & Samira Si-Said Cherfi, 2016. "Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach," Post-Print hal-04012390, HAL.
    9. Wieslaw Urban & Elzbieta Krawczyk-Dembicka, 2020. "An In-depth Investigation of Technology Management Process in the Metal Processing Industry," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 1), pages 115-136.
    10. Bonney, Maurice & Jaber, Mohamad Y., 2014. "Deriving research agendas for manufacturing and logistics systems: A methodology," International Journal of Production Economics, Elsevier, vol. 157(C), pages 49-61.
    11. Komańda Marcin, 2016. "Communication about A Business Model within An Organisation in the Opinion of Czechs and Polish," Economics and Culture, Sciendo, vol. 13(1), pages 21-30, June.
    12. Céline Averseng, 2011. "How to structure the complexity without giving up the thematic exhaustiveness of a state of the art in management science? Feedback on the methodological contribution of classification tools of qualit," Post-Print hal-01992760, HAL.
    13. Settanni, Ettore & Newnes, Linda B. & Thenent, Nils E. & Parry, Glenn & Goh, Yee Mey, 2014. "A through-life costing methodology for use in product–service-systems," International Journal of Production Economics, Elsevier, vol. 153(C), pages 161-177.
    14. Vergidis, K. & Turner, C.J. & Tiwari, A., 2008. "Business process perspectives: Theoretical developments vs. real-world practice," International Journal of Production Economics, Elsevier, vol. 114(1), pages 91-104, July.
    15. Arends, Marcel & Hendriks, Paul H.J., 2014. "Smart grids, smart network companies," Utilities Policy, Elsevier, vol. 28(C), pages 1-11.
    16. Aurora M. García-Vallejo & Alberto Albahari & Vicente Añó-Sanz & Aurora Garrido-Moreno, 2020. "What’s Behind a Marathon? Process Management in Sports Running Events," Sustainability, MDPI, vol. 12(15), pages 1-18, July.
    17. Lin, Hao W. & Nagalingam, Sev V. & Kuik, Swee S. & Murata, Tomohiro, 2012. "Design of a Global Decision Support System for a manufacturing SME: Towards participating in Collaborative Manufacturing," International Journal of Production Economics, Elsevier, vol. 136(1), pages 1-12.
    18. Jolanta Žemgulienė & Mantas Valukonis, 2018. "Structured literature review on business process performance analysis and evaluation," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 6(1), pages 226-252, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:binfse:v:60:y:2018:i:2:d:10.1007_s12599-017-0475-3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.