IDEAS home Printed from https://ideas.repec.org/a/ssi/jouesi/v6y2018i1p226-252.html
   My bibliography  Save this article

Structured literature review on business process performance analysis and evaluation

Author

Listed:
  • Jolanta Žemgulienė

    (Vilnius University, Lithuania)

  • Mantas Valukonis

    (Vilnius University, Lithuania)

Abstract

Knowledge of business process analysis instruments and methods enhance the possibility to quantify process management decisions and to achieve organizations’ goals. While the amount of research on business process analysis and evaluation increases, there is a need to outline the intellectual structure of scientific research as embodied in business process scientific literature in order to define the streams of research. The purpose of this paper is to present actionable knowledge of business process performance analysis and evaluation, based on the framework, integrating business process research domains and levels of analysis. In order to establish a framework, integrating the domains of business process analysis, the research questions were formulated and the analysis of the scientific literature was carried out applying the method of structured literature review. Literature review was based on a research papers that were available through the EBSCO host, Academic search complete databases. References were searched using the keywords that are formed as combinations of words: business process, analysis, performance, evaluation. Research contributions, addressing the business process analysis topic, were selected by the keywords within the papers’ title, abstract and in the keywords specified in the article. After the initial evaluation of 677 papers, 62 articles were selected for in-depth analysis. This paper contributes to the business process management research by proposing the framework to integrate various business process analysis research streams and highlighting exploratory potential areas for future inquiry.

Suggested Citation

  • Jolanta Žemgulienė & Mantas Valukonis, 2018. "Structured literature review on business process performance analysis and evaluation," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 6(1), pages 226-252, September.
    • Handle: RePEc:ssi:jouesi:v:6:y:2018:i:1:p:226-252
    DOI: 10.9770/jesi.2018.6.1(15)
    as

    Download full text from publisher

    File URL: https://jssidoi.org/jesi/uploads/articles/21/Zemguliene_Structured_literature_review_on_business_process_performance_analysis_and_evaluation.pdf
    Download Restriction: no
    File URL: https://jssidoi.org/jesi/article/218
    Download Restriction: no
    File URL: https://libkey.io/10.9770/jesi.2018.6.1(15)?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Aguilar-Saven, R.S.Ruth Sara, 2004. "Business process modelling: Review and framework," International Journal of Production Economics, Elsevier, vol. 90(2), pages 129-149, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Larysa Cherchyk & Mykola Shershun & Nina Khumarova & Taras Mykytyn & Artur Cherchyk, 2019. "Assessment of forest enterprises' performance: integrating economic security and ecological impact," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 6(4), pages 1784-1797, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jolanta Žemgulienė & Mantas Valukonis, 2018. "Structured literature review on business process performance analysis and evaluation," Post-Print hal-02121157, HAL.
    2. Vergidis, K. & Tiwari, A. & Majeed, B. & Roy, R., 2007. "Optimisation of business process designs: An algorithmic approach with multiple objectives," International Journal of Production Economics, Elsevier, vol. 109(1-2), pages 105-121, September.
    3. Kalloniatis, Alexander C. & McLennan-Smith, Timothy A. & Roberts, Dale O., 2020. "Modelling distributed decision-making in Command and Control using stochastic network synchronisation," European Journal of Operational Research, Elsevier, vol. 284(2), pages 588-603.
    4. Pedro Antunes & Jose A. Pino & Mary Tate & Alistair Barros, 0. "Eliciting Process Knowledge Through Process Stories," Information Systems Frontiers, Springer, vol. 0, pages 1-23.
    5. David Simões & Pedro Antunes & Luis Carriço, 2018. "Eliciting and Modeling Business Process Stories," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(2), pages 115-132, April.
    6. Rajabion, Lila & Khorraminia, Marieh & Andjomshoaa, Amineh & Ghafouri-Azar, Mona & Molavi, Homa, 2019. "A new model for assessing the impact of the urban intelligent transportation system, farmers’ knowledge and business processes on the success of green supply chain management system for urban distri," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 154-162.
    7. Pedro Antunes & Jose A. Pino & Mary Tate & Alistair Barros, 2020. "Eliciting Process Knowledge Through Process Stories," Information Systems Frontiers, Springer, vol. 22(5), pages 1179-1201, October.
    8. Potter, Andrew & Yang, Biao & Lalwani, Chandra, 2007. "A simulation study of despatch bay performance in the steel processing industry," European Journal of Operational Research, Elsevier, vol. 179(2), pages 567-578, June.
    9. Wieslaw Urban & Elzbieta Krawczyk-Dembicka, 2020. "An In-depth Investigation of Technology Management Process in the Metal Processing Industry," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 1), pages 115-136.
    10. Bonney, Maurice & Jaber, Mohamad Y., 2014. "Deriving research agendas for manufacturing and logistics systems: A methodology," International Journal of Production Economics, Elsevier, vol. 157(C), pages 49-61.
    11. Komańda Marcin, 2016. "Communication about A Business Model within An Organisation in the Opinion of Czechs and Polish," Economics and Culture, Sciendo, vol. 13(1), pages 21-30, June.
    12. Céline Averseng, 2011. "How to structure the complexity without giving up the thematic exhaustiveness of a state of the art in management science? Feedback on the methodological contribution of classification tools of qualit," Post-Print hal-01992760, HAL.
    13. Settanni, Ettore & Newnes, Linda B. & Thenent, Nils E. & Parry, Glenn & Goh, Yee Mey, 2014. "A through-life costing methodology for use in product–service-systems," International Journal of Production Economics, Elsevier, vol. 153(C), pages 161-177.
    14. Vergidis, K. & Turner, C.J. & Tiwari, A., 2008. "Business process perspectives: Theoretical developments vs. real-world practice," International Journal of Production Economics, Elsevier, vol. 114(1), pages 91-104, July.
    15. Arends, Marcel & Hendriks, Paul H.J., 2014. "Smart grids, smart network companies," Utilities Policy, Elsevier, vol. 28(C), pages 1-11.
    16. Aurora M. García-Vallejo & Alberto Albahari & Vicente Añó-Sanz & Aurora Garrido-Moreno, 2020. "What’s Behind a Marathon? Process Management in Sports Running Events," Sustainability, MDPI, vol. 12(15), pages 1-18, July.
    17. Lin, Hao W. & Nagalingam, Sev V. & Kuik, Swee S. & Murata, Tomohiro, 2012. "Design of a Global Decision Support System for a manufacturing SME: Towards participating in Collaborative Manufacturing," International Journal of Production Economics, Elsevier, vol. 136(1), pages 1-12.

    More about this item

    Keywords

    business process; business process performance; process evaluation; business process performance indicators;
    All these keywords.

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ssi:jouesi:v:6:y:2018:i:1:p:226-252. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Manuela Tvaronaviciene (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.