Opinions and Perceptions of Bank Managers on the Quality of Provision of Internet Banking Services
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- Minna Saunila & Juhani Ukko, 2013. "Facilitating innovation capability through performance measurement," Management Research Review, Emerald Group Publishing Limited, vol. 36(10), pages 991-1010, September.
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Keywords
online banking; services quality; managers perception;All these keywords.
JEL classification:
- M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
- G29 - Financial Economics - - Financial Institutions and Services - - - Other
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