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Understanding the Impact of Organizational Justice on Organizational Commitment and Projected Job Stay among Employees of the Business Process Outsourcing Sector in India

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  • Rashmi Nakra

Abstract

This study examines the role of organizational justice in enhancing the organizational commitment and projected tenure of frontline employees of the business process outsourcing (BPO) sector. The results based on data from a self-report questionnaire survey carried out among 347 entry-level associates from various BPO organizations in Bangalore suggest that perceptions of higher levels of organizational justice can make substantial positive impact on the organizational commitment and projected tenure of employees. The findings also highlight the significant role played by each of the three dimensions of justice. Practical implications of the study are discussed along with the limitations and suggestions for future research.

Suggested Citation

  • Rashmi Nakra, 2014. "Understanding the Impact of Organizational Justice on Organizational Commitment and Projected Job Stay among Employees of the Business Process Outsourcing Sector in India," Vision, , vol. 18(3), pages 185-194, September.
    • Handle: RePEc:sae:vision:v:18:y:2014:i:3:p:185-194
    DOI: 10.1177/0972262914539217
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    References listed on IDEAS

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    1. Schwepker, Charles Jr., 2001. "Ethical climate's relationship to job satisfaction, organizational commitment, and turnover intention in the salesforce," Journal of Business Research, Elsevier, vol. 54(1), pages 39-52, October.
    2. Cohen-Charash, Yochi & Spector, Paul E., 2001. "The Role of Justice in Organizations: A Meta-Analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 86(2), pages 278-321, November.
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    Cited by:

    1. Yong Wang & Cheng-Hung Tsai & Fu-Sheng Tsai & Wenyi Huang & Shareena Malapitan De la Cruz, 2018. "Antecedent and Consequences of Psychological Capital of Entrepreneurs," Sustainability, MDPI, vol. 10(10), pages 1-18, October.
    2. Mohammad Hani Al-Kilani, 2017. "The Influence of Organizational Justice on Intention to Leave: Examining the Mediating Role of Organizational Commitment and Job Satisfaction," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 8(1), pages 18-27, February.

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