IDEAS home Printed from https://ideas.repec.org/a/sae/vision/v18y2014i3p185-194.html
   My bibliography  Save this article

Understanding the Impact of Organizational Justice on Organizational Commitment and Projected Job Stay among Employees of the Business Process Outsourcing Sector in India

Author

Listed:
  • Rashmi Nakra

Abstract

This study examines the role of organizational justice in enhancing the organizational commitment and projected tenure of frontline employees of the business process outsourcing (BPO) sector. The results based on data from a self-report questionnaire survey carried out among 347 entry-level associates from various BPO organizations in Bangalore suggest that perceptions of higher levels of organizational justice can make substantial positive impact on the organizational commitment and projected tenure of employees. The findings also highlight the significant role played by each of the three dimensions of justice. Practical implications of the study are discussed along with the limitations and suggestions for future research.

Suggested Citation

  • Rashmi Nakra, 2014. "Understanding the Impact of Organizational Justice on Organizational Commitment and Projected Job Stay among Employees of the Business Process Outsourcing Sector in India," Vision, , vol. 18(3), pages 185-194, September.
    • Handle: RePEc:sae:vision:v:18:y:2014:i:3:p:185-194
    DOI: 10.1177/0972262914539217
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0972262914539217
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0972262914539217?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Cohen-Charash, Yochi & Spector, Paul E., 2001. "The Role of Justice in Organizations: A Meta-Analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 86(2), pages 278-321, November.
    2. Schwepker, Charles Jr., 2001. "Ethical climate's relationship to job satisfaction, organizational commitment, and turnover intention in the salesforce," Journal of Business Research, Elsevier, vol. 54(1), pages 39-52, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yong Wang & Cheng-Hung Tsai & Fu-Sheng Tsai & Wenyi Huang & Shareena Malapitan De la Cruz, 2018. "Antecedent and Consequences of Psychological Capital of Entrepreneurs," Sustainability, MDPI, vol. 10(10), pages 1-18, October.
    2. Mohammad Hani Al-Kilani, 2017. "The Influence of Organizational Justice on Intention to Leave: Examining the Mediating Role of Organizational Commitment and Job Satisfaction," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 8(1), pages 18-27, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Baker, Thomas L. & Hunt, Tammy G. & Andrews, Martha C., 2006. "Promoting ethical behavior and organizational citizenship behaviors: The influence of corporate ethical values," Journal of Business Research, Elsevier, vol. 59(7), pages 849-857, July.
    2. Chenot, David & Boutakidis, Ioakim & Benton, Amy D., 2014. "Equity and fairness perceptions in the child welfare workforce," Children and Youth Services Review, Elsevier, vol. 44(C), pages 400-406.
    3. Visschers, Vivianne H.M. & Siegrist, Michael, 2012. "Fair play in energy policy decisions: Procedural fairness, outcome fairness and acceptance of the decision to rebuild nuclear power plants," Energy Policy, Elsevier, vol. 46(C), pages 292-300.
    4. Amy R. Ward & Mor Armony, 2013. "Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers," Operations Research, INFORMS, vol. 61(1), pages 228-243, February.
    5. Amar Fall & Fatéma Safy-Godineau & David Carassus, 2018. "Perceptions de justice organisationnelle dans les collectivités locales : quels impacts sur le bien-être psychologique au travail et sur l’intention de quitter des agents ?," Post-Print hal-02142237, HAL.
    6. Omar S. Itani & Fernando Jaramillo & Larry Chonko, 2019. "Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics," Journal of Business Ethics, Springer, vol. 156(2), pages 417-438, May.
    7. Thuy-Van Tran & Sinikka Lepistö & Janne Järvinen, 2021. "The relationship between subjectivity in managerial performance evaluation and the three dimensions of justice perception," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 32(3), pages 369-399, September.
    8. Alpenberg, Jan & Paul Scarbrough, D., 2018. "Trust and control in changing production environments," Journal of Business Research, Elsevier, vol. 88(C), pages 527-534.
    9. Dodgson, Mary Kate & Agoglia, Christopher P. & Bennett, G. Bradley, 2021. "The influence of relationship partners on client managers’ negotiation positions," Accounting, Organizations and Society, Elsevier, vol. 92(C).
    10. Pujol-Cols, Lucas J. & Lazzaro-Salazar, Mariana, 2018. "Psychosocial risks and job satisfaction in argentinian scholars: exploring the moderating role of work engagement," Nülan. Deposited Documents 2966, Universidad Nacional de Mar del Plata, Facultad de Ciencias Económicas y Sociales, Centro de Documentación.
    11. Stephanie Hastings & Joan Finegan, 2011. "The Role of Ethical Ideology in Reactions to Injustice," Journal of Business Ethics, Springer, vol. 100(4), pages 689-703, June.
    12. Hakan Yalçın & Yeliz Yalçın, 2022. "A Meta Analysis of the Relationship between Organizational Justice and Job Satisfaction: The Case of Turkey," Istanbul Business Research, Istanbul University Business School, vol. 51(2), pages 417-432, November.
    13. Turel, Ofir & Connelly, Catherine E., 2013. "Too busy to help: Antecedents and outcomes of interactional justice in web-based service encounters," International Journal of Information Management, Elsevier, vol. 33(4), pages 674-683.
    14. Liebig, Stefan & Schupp, Jürgen, 2008. "Leistungs- oder Bedarfsgerechtigkeit? Über einen normativen Zielkonflikt des Wohlfahrtsstaats und seiner Bedeutung für die Bewertung des eigenen Erwerbseinkommens," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 59(1), pages 7-30.
    15. O. C. Ferrell & Victoria L. Crittenden & Linda Ferrell & William F. Crittenden, 2013. "Theoretical development in ethical marketing decision making," AMS Review, Springer;Academy of Marketing Science, vol. 3(2), pages 51-60, June.
    16. van Dijke, Marius & Wildschut, Tim & Leunissen, Joost M. & Sedikides, Constantine, 2015. "Nostalgia buffers the negative impact of low procedural justice on cooperation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 127(C), pages 15-29.
    17. Tae-Soo Ha & Kuk-Kyoung Moon, 2023. "Distributive Justice, Goal Clarity, and Organizational Citizenship Behavior: The Moderating Role of Transactional and Transformational Leadership," Sustainability, MDPI, vol. 15(9), pages 1-20, April.
    18. Lude, Maximilian & Prügl, Reinhard, 2021. "Experimental studies in family business research," Journal of Family Business Strategy, Elsevier, vol. 12(1).
    19. Leong Weng, Lee & Muhammad Madi bin, Abdullah, 2019. "Organizational Justice and Employee Deviance among Emergency Services Personnel in Malaysia," Journal of Contemporary Research in Business, Economics and Finance, Michael Laurence, vol. 1(4), pages 62-73.
    20. Suk-Kyu Kim & Yunduk Jeong, 2021. "Developing the Healthy and Competitive Organization in the Sports Environment: Focused on the Relationships between Organizational Justice, Empowerment and Job Performance," IJERPH, MDPI, vol. 18(17), pages 1-15, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:vision:v:18:y:2014:i:3:p:185-194. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.