IDEAS home Printed from https://ideas.repec.org/a/sae/vikjou/v40y2015i1p42-61.html
   My bibliography  Save this article

Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback

Author

Listed:
  • D C Sah
  • Yogesh Kumar

Abstract

No abstract is available for this item.

Suggested Citation

  • D C Sah & Yogesh Kumar, 2015. "Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback," Vikalpa: The Journal for Decision Makers, , vol. 40(1), pages 42-61, March.
    • Handle: RePEc:sae:vikjou:v:40:y:2015:i:1:p:42-61
    DOI: 10.1177/0256090915574194
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0256090915574194
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0256090915574194?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Jackson, Jeffrey L. & Chamberlin, Judith & Kroenke, Kurt, 2001. "Predictors of patient satisfaction," Social Science & Medicine, Elsevier, vol. 52(4), pages 609-620, February.
    2. Williams, Brian, 1994. "Patient satisfaction: A valid concept?," Social Science & Medicine, Elsevier, vol. 38(4), pages 509-516, February.
    3. Leiter, Michael P. & Harvie, Phyllis & Frizzell, Cindy, 1998. "The correspondence of patient satisfaction and nurse burnout," Social Science & Medicine, Elsevier, vol. 47(10), pages 1611-1617, November.
    4. Cohen, G., 1996. "Age and health status in a patient satisfaction survey," Social Science & Medicine, Elsevier, vol. 42(7), pages 1085-1093, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Wenhua Wang & Jeannie Haggerty & Ekaterina (Katya) Loban & Xiaoyun Liu, 2019. "Evaluating Primary Health Care Performance from User Perspective in China: Review of Survey Instruments and Implementation Issues," IJERPH, MDPI, vol. 16(6), pages 1-14, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Le, Nga & Groot, Wim & Tomini, Sonila & Tomini, Florian, 2018. "Health insurance and patient satisfaction: Evidence from the poorest regions of Vietnam," MERIT Working Papers 2018-040, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    2. Bikker, Annemieke P. & Thompson, Andrew G.H., 2006. "Predicting and comparing patient satisfaction in four different modes of health care across a nation," Social Science & Medicine, Elsevier, vol. 63(6), pages 1671-1683, September.
    3. Hekkert, Karin Dorieke & Cihangir, Sezgin & Kleefstra, Sophia Martine & van den Berg, Bernard & Kool, Rudolf Bertijn, 2009. "Patient satisfaction revisited: A multilevel approach," Social Science & Medicine, Elsevier, vol. 69(1), pages 68-75, July.
    4. Paola Gatti & Chiara Ghislieri & Claudio G Cortese, 2017. "Relationships between followers’ behaviors and job satisfaction in a sample of nurses," PLOS ONE, Public Library of Science, vol. 12(10), pages 1-16, October.
    5. Sohail, Mohammad, 2005. "Accessibility and Quality of Government Primary Health Care: Achievement and Constraints," Bangladesh Development Studies, Bangladesh Institute of Development Studies (BIDS), vol. 31(3-4), pages 63-98, Sept-Dec.
    6. Stefan Meinzer & Johann Prenninger & Patrick Vesel & Johannes Kornhuber & Judith Volmer & Joachim Hornegger & Björn M. Eskofier, 2016. "Translating satisfaction determination from health care to the automotive industry," Service Business, Springer;Pan-Pacific Business Association, vol. 10(4), pages 651-685, December.
    7. Agneta Schröder & Gerd Ahlström & Bodil Wilde Larsson, 2006. "Patients’ perceptions of the concept of the quality of care in the psychiatric setting: a phenomenographic study," Journal of Clinical Nursing, John Wiley & Sons, vol. 15(1), pages 93-102, January.
    8. Mauro Serapioni & Pedro Lopes Ferreira & Patrícia Antunes, 2014. "Participação em Saúde: Conceitos e Conteúdos," Notas Económicas, Faculty of Economics, University of Coimbra, issue 40, pages 26-42, December.
    9. Valérie Buthion & Nathalie Dumet & Stéphanie Verfay-Bertaud & Mélissa Amate & Nathalie Havet, 2018. "EFFICARD - L’organisation des soins et la vie avec l’insuffisance cardiaque Etude exploratoire sur les interactions entre les patients et leur prise en charge," Working Papers hal-01989323, HAL.
    10. Kihye Han & Alison M Trinkoff & Ayse P Gurses, 2015. "Work‐related factors, job satisfaction and intent to leave the current job among United States nurses," Journal of Clinical Nursing, John Wiley & Sons, vol. 24(21-22), pages 3224-3232, November.
    11. Xiaojing Fan & Min Su & Yaxin Zhao & Duolao Wang, 2021. "Dissatisfaction with Local Medical Services for Middle-Aged and Elderly in China: What Is Relevant?," IJERPH, MDPI, vol. 18(8), pages 1-12, April.
    12. O'Neill, Olivia Amanda & Barsade, Sigal G. & Sguera, Francesco, 2023. "The psychological and financial impacts of an emotional culture of anxiety and its antidote, an emotional culture of companionate love," Social Science & Medicine, Elsevier, vol. 317(C).
    13. Prussing, Erica & Sobo, Elisa J. & Walker, Elizabeth & Kurtin, Paul S., 2005. "Between 'desperation' and disability rights: a narrative analysis of complementary/alternative medicine use by parents for children with Down syndrome," Social Science & Medicine, Elsevier, vol. 60(3), pages 587-598, February.
    14. Margareta Warrén Stomberg & Ulla‐Britt Öman, 2006. "Patients undergoing total hip arthroplasty: a perioperative pain experience," Journal of Clinical Nursing, John Wiley & Sons, vol. 15(4), pages 451-458, April.
    15. Jones, Andrew M. & Rice, Nigel & Robone, Silvana & Dias, Pedro Rosa, 2011. "Inequality and polarisation in health systems' responsiveness: A cross-country analysis," Journal of Health Economics, Elsevier, vol. 30(4), pages 616-625, July.
    16. Prabha Ramseook-Munhurrun & Vedmani Munhurrun & Arkrasunsingh Panchoo, 2011. "Total Quality Management Adoption In A Public Hospital: Evidence From Mauritius," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 5(3), pages 67-77.
    17. Alibrandi, Angela & Gitto, Lara & Limosani, Michele & Mustica, Paolo Fabrizio, 2023. "Patient satisfaction and quality of hospital care," Evaluation and Program Planning, Elsevier, vol. 97(C).
    18. Joanna Sale, 2007. "Perceptions of a Quality of Work-Life Survey from the Perspective of Employees in a Canadian Cancer Centre," Quality & Quantity: International Journal of Methodology, Springer, vol. 41(6), pages 779-791, December.
    19. Alibrandi, Angela & Gitto, Lara & Limosani, Michele & Mustica, Paolo, 2020. "Improving health performances: To what extent patient satisfaction may influence quality?," MPRA Paper 105393, University Library of Munich, Germany.
    20. Carmen Trumello & Sonia Monique Bramanti & Giulia Ballarotto & Carla Candelori & Luca Cerniglia & Silvia Cimino & Monia Crudele & Lucia Lombardi & Silvia Pignataro & Maria Luisa Viceconti & Alessandra, 2020. "Psychological Adjustment of Healthcare Workers in Italy during the COVID-19 Pandemic: Differences in Stress, Anxiety, Depression, Burnout, Secondary Trauma, and Compassion Satisfaction between Frontli," IJERPH, MDPI, vol. 17(22), pages 1-13, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:vikjou:v:40:y:2015:i:1:p:42-61. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.