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Age and health status in a patient satisfaction survey

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  • Cohen, G.

Abstract

A picture of patients' satisfaction with interpersonal aspects of hospital-based care (including out-patient and accident and emergency services) was obtained from a postal survey of the general population of Lothian Region in south-east Scotland. Results were broadly in agreement with other national surveys and emphasized the high importance patients attach to being encouraged to ask questions about their treatment, and having their choices explained, including the right to a second opinion. Dissatisfaction decreased markedly with age, and also showed a weaker but significant association with measures of psychosocial health and pain. Social class was associated with feeling patronized or ignored by doctors. The opposite directions of the associations of satisfaction with older age and poorer health respectively, and the necessary correlation between age and health, imply that the effects of health status and age on satisfaction should be estimated from a multivariate model.

Suggested Citation

  • Cohen, G., 1996. "Age and health status in a patient satisfaction survey," Social Science & Medicine, Elsevier, vol. 42(7), pages 1085-1093, April.
    • Handle: RePEc:eee:socmed:v:42:y:1996:i:7:p:1085-1093
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    Citations

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    Cited by:

    1. Bikker, Annemieke P. & Thompson, Andrew G.H., 2006. "Predicting and comparing patient satisfaction in four different modes of health care across a nation," Social Science & Medicine, Elsevier, vol. 63(6), pages 1671-1683, September.
    2. Anna Ruelens, 2022. "Analyzing user-generated content using natural language processing: a case study of public satisfaction with healthcare systems," Journal of Computational Social Science, Springer, vol. 5(1), pages 731-749, May.
    3. Xiaojing Fan & Min Su & Yaxin Zhao & Duolao Wang, 2021. "Dissatisfaction with Local Medical Services for Middle-Aged and Elderly in China: What Is Relevant?," IJERPH, MDPI, vol. 18(8), pages 1-12, April.
    4. D C Sah & Yogesh Kumar, 2015. "Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback," Vikalpa: The Journal for Decision Makers, , vol. 40(1), pages 42-61, March.
    5. Wellstood, Katie & Wilson, Kathi & Eyles, John, 2005. ""Unless you went in with your head under your arm": Patient perceptions of emergency room visits," Social Science & Medicine, Elsevier, vol. 61(11), pages 2363-2373, December.
    6. I-Chan Huang & Francesca Dominici & Constantine Frangakis & Gregory B. Diette & Cheryl L. Damberg & Albert W. Wu, 2005. "Is Risk-Adjustor Selection More Important Than Statistical Approach for Provider Profiling? Asthma as an Example," Medical Decision Making, , vol. 25(1), pages 20-34, January.

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