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Eliciting Users' Preferences for Cultural Heritage and Tourism-Related E-Services: A Tale of Three European Cities

Author

Listed:
  • Aline Chiabai

    (Basque Centre for Climate Change, Bilbao, Spain)

  • Stephen Platt

    (University of Nottingham, Nottingham, UK)

  • Wadim Strielkowski

    (Department of Marketing Communication and Public Relations, Faculty of Social Sciences, Charles University in Prague, Smetanovo nabrezi 6, 11000 Prague 1, Czech Republic)

Abstract

The objective of this paper is to show how surveys are used to elicit users' preferences and willingness to pay for novel packages of e-services used in commercial tourism. The authors analyse data gathered from 5,100 questionnaire survey responses by residents, visitors and service providers in three European cities – Amsterdam, Genoa and Leipzig. The results show that people are willing to pay for some of the proposed e-services, while other services clearly represent a cost. The findings are important for the improvement of decisions in the tourism industry, which often uses various combinations of e-services to promote cultural heritage, enhancing visitors' experiences. In addition, the results may help to identify eventual prices that could be charged for the use of e-services in cultural heritage.

Suggested Citation

  • Aline Chiabai & Stephen Platt & Wadim Strielkowski, 2014. "Eliciting Users' Preferences for Cultural Heritage and Tourism-Related E-Services: A Tale of Three European Cities," Tourism Economics, , vol. 20(2), pages 263-277, April.
    • Handle: RePEc:sae:toueco:v:20:y:2014:i:2:p:263-277
    DOI: 10.5367/te.2013.0290
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    References listed on IDEAS

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    Cited by:

    1. Svetlana Ivanova & Artyom Latyshov, 2018. "Sustainable entrepreneurship: agrarian policy in South Korea," Post-Print hal-01857436, HAL.
    2. Mitsche Nicole & Strielkowski Wadim, 2016. "Tourism e-services and Jewish heritage: a case study of Prague," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 7(3), pages 203-211, December.
    3. Elena Korneeva & Nina Olinder & Wadim Strielkowski, 2021. "Consumer Attitudes to the Smart Home Technologies and the Internet of Things (IoT)," Energies, MDPI, vol. 14(23), pages 1-15, November.
    4. Wadim Strielkowski, 2017. "Promoting Tourism Destination through Film-Induced Tourism: The Case of Japan," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 29(2), pages 193-203.
    5. Svetlana Ivanova & Artyom Latyshov, 2018. "Sustainable entrepreneurship: agrarian policy in South Korea," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 5(4), pages 748-760, June.
    6. Wadim Strielkowski & Svetlana Zenchenko & Anna Tarasova & Yana Radyukova, 2022. "Management of Smart and Sustainable Cities in the Post-COVID-19 Era: Lessons and Implications," Sustainability, MDPI, vol. 14(12), pages 1-17, June.

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