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Using a Range of Communication Tools to Interview a Hard-to-Reach Population

Author

Listed:
  • Orlanda Harvey

    (Bournemouth University, UK)

  • Edwin van Teijlingen

    (Bournemouth University, UK)

  • Margarete Parrish

    (Bournemouth University, UK)

Abstract

Online communication tools are increasingly being used by qualitative researchers; hence it is timely to reflect on the differences when using a broad range of data collection methods. Using a case study with a potentially hard-to-reach substance-using population who are often distrustful of researchers, this article explores the use of a variety of different platforms for interviews. It highlights both the advantages and disadvantages of each method. Face-to-face interviews and online videos offer more opportunity to build rapport, but lack anonymity. Live Webchat and audio-only interviews offer a high level of anonymity, but both may incur a loss of non-verbal communication, and in the Webchat a potential loss of personal narrative. This article is intended for sociologists who wish to broaden their methods for conducting research interviews.

Suggested Citation

  • Orlanda Harvey & Edwin van Teijlingen & Margarete Parrish, 2024. "Using a Range of Communication Tools to Interview a Hard-to-Reach Population," Sociological Research Online, , vol. 29(1), pages 221-232, March.
    • Handle: RePEc:sae:socres:v:29:y:2024:i:1:p:221-232
    DOI: 10.1177/13607804221142212
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    References listed on IDEAS

    as
    1. Valeria Lo Iacono & Paul Symonds & David H.K. Brown, 2016. "Skype as a Tool for Qualitative Research Interviews," Sociological Research Online, , vol. 21(2), pages 103-117, May.
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