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Total Quality Management Boosters and Blockers in a Humanitarian Setting: An Exploratory Investigation

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  • Ali Bassam Mahmoud
  • Mayssa Alatrash
  • Leonora Fuxman
  • Abdelrhman Ahmad Meero
  • Eiad Yafi

Abstract

Utilizing qualitative techniques, this research is aimed at investigating total quality management (TQM) implementation practices within a humanitarian setting. The extensive survey instrument of professionals working for the United Nations (UN) organizations operating in the Middle East is used to reveal TQM use within international nongovernmental organizations (INGOs) that provide humanitarian relief. With the goal of helping organizations to address anticipated difficulties in implementing TQM practices that improve performance of humanitarian interventions, this study identifies and examines the boosters and blockers of successful implementation of the TQM practices. The most prominent themes that were identified relate to availability of funding, management commitment to quality, partnerships and communication channels, and knowledge sharing .

Suggested Citation

  • Ali Bassam Mahmoud & Mayssa Alatrash & Leonora Fuxman & Abdelrhman Ahmad Meero & Eiad Yafi, 2019. "Total Quality Management Boosters and Blockers in a Humanitarian Setting: An Exploratory Investigation," SAGE Open, , vol. 9(2), pages 21582440198, April.
    • Handle: RePEc:sae:sagope:v:9:y:2019:i:2:p:2158244019841919
    DOI: 10.1177/2158244019841919
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    References listed on IDEAS

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    1. Firas I. Mahmoud Saleh & Rateb J. Sweis & Bayan Y. Abdelqader & Ayman B. Abdallah & Mazen Arafeh, 2017. "The effect of TQM dimensions on the performance of international non-governmental organisations operating in Jordan," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 21(4), pages 443-459.
    2. Kelly E. Proulx & Mark A. Hager & Kimberly C. Klein, 2014. "Models of collaboration between nonprofit organizations," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 63(6), pages 746-765, July.
    3. Farhad Analoui & Akram Samour, 2012. "Strategic management: the case of NGOs in Palestine," Management Research Review, Emerald Group Publishing Limited, vol. 35(6), pages 473-489, May.
    4. Salagean Horatiu Catalin & Balc Bogdan & Garbacea Razvan Dimitrie, 2014. "The Existing Barriers In Implementing Total Quality Management," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(1), pages 1234-1240, July.
    5. Howard White, 2013. "An introduction to the use of randomised control trials to evaluate development interventions," Journal of Development Effectiveness, Taylor & Francis Journals, vol. 5(1), pages 30-49, March.
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    1. Ali Bassam Mahmoud & Theresa Ekwere & Leonora Fuxman & Abdelrhman Ahmad Meero, 2019. "Assessing Patients’ Perception of Health Care Service Quality Offered by COHSASA-Accredited Hospitals in Nigeria," SAGE Open, , vol. 9(2), pages 21582440198, May.

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