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Let the Talk Count: Attributes of Stakeholder Engagement, Trust, Perceive Environmental Protection and CSR

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  • Evans Asante Boadi
  • Zheng He
  • Josephine Bosompem
  • Joy Say
  • Eric Kofi Boadi

Abstract

This article tests the links between attributes of stakeholder engagement (information sharing [quantity and quality of information sharing], procedural fairness [respectful treatment and providing voice], and empathy) and local communities’ acceptance of corporate social responsibility (CSR) initiatives with the mediating roles of trust and perceived environmental protection. Using Ghana as a case, survey data were collected from 604 local inhabitants in mining communities for the study. In analyzing data with a structural equation modeling technique via IBM SPSS AMOS Version 22.0, the quality of information shared, respectful treatment, giving voice to and showing empathy to local inhabitants positively related with trust. Trust and perceived environmental protection partially mediated the relationships between attributes of stakeholder engagement and acceptance of CSR. The findings show different dimensions with different extent to which trust between mining firms and local communities can resolve conflicts on CSR initiatives as well as provide guidelines for healthy communication between stakeholders.

Suggested Citation

  • Evans Asante Boadi & Zheng He & Josephine Bosompem & Joy Say & Eric Kofi Boadi, 2019. "Let the Talk Count: Attributes of Stakeholder Engagement, Trust, Perceive Environmental Protection and CSR," SAGE Open, , vol. 9(1), pages 21582440198, January.
    • Handle: RePEc:sae:sagope:v:9:y:2019:i:1:p:2158244019825920
    DOI: 10.1177/2158244019825920
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    References listed on IDEAS

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    Cited by:

    1. Jian Wang & Jin-Chun Huang & Shan-Lin Huang & Gwo-Hshiung Tzeng & Ting Zhu, 2021. "Improvement Path for Resource-Constrained Cities Identified Using an Environmental Co-Governance Assessment Framework Based on BWM-mV Model," IJERPH, MDPI, vol. 18(9), pages 1-30, May.
    2. Peter Ansu-Mensah & Emmanuel Opoku Marfo & Lyon Salia Awuah & Kwame Oduro Amoako, 2021. "Corporate social responsibility and stakeholder engagement in Ghana’s mining sector: a case study of Newmont Ahafo mines," International Journal of Corporate Social Responsibility, Springer, vol. 6(1), pages 1-22, December.
    3. Marcellinus Essah, 2022. "Gold mining in Ghana and the UN Sustainable Development Goals: Exploring community perspectives on social and environmental injustices," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(1), pages 127-138, February.
    4. Wang Zhigang & Zhu Haoming, 2020. "Consumer Response to Perceived Hypocrisy in Corporate Social Responsibility Activities," SAGE Open, , vol. 10(2), pages 21582440209, May.
    5. Lyon Salia Awuah & Kwame Oduro Amoako & Stephen Yeboah & Emmanuel Opoku Marfo & Peter Ansu-Mensah, 2021. "Corporate Social Responsibility (CSR): motivations and challenges of a Multinational Enterprise (MNE) subsidiary’s engagement with host communities in Ghana," International Journal of Corporate Social Responsibility, Springer, vol. 6(1), pages 1-13, December.
    6. Wenze Lu & Cindy Sing Bik Ngai & Lu Yang, 2020. "The Importance of Genuineness in Public Engagement—An Exploratory Study of Pediatric Communication on Social Media in China," IJERPH, MDPI, vol. 17(19), pages 1-23, September.
    7. Appel Mahmud & Donghong Ding & Md. Morshadul Hasan, 2021. "Corporate Social Responsibility: Business Responses to Coronavirus (COVID-19) Pandemic," SAGE Open, , vol. 11(1), pages 21582440209, January.
    8. Rudy M. Ramdhan & Daniel Kisahwan & Alex Winarno & Deni Hermana, 2022. "Internal Corporate Social Responsibility as a Microfoundation of Employee Well-Being and Job Performance," Sustainability, MDPI, vol. 14(15), pages 1-15, July.
    9. Xu, Min & Liu, Yong & Cui, Caiyun & Xia, Bo & Ke, Yongjian & Skitmore, Martin, 2023. "Social acceptance of NIMBY facilities: A comparative study between public acceptance and the social license to operate analytical frameworks," Land Use Policy, Elsevier, vol. 124(C).
    10. Asan Vernyuy Wirba, 2024. "Corporate Social Responsibility (CSR): The Role of Government in promoting CSR," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 7428-7454, June.
    11. Simona Aurelia BODOG & Nicoleta Alina ANDREESCU, 2021. "Particularities Of Csr Programs During The Covid-19 Pandemic," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 30(2), pages 329-335, December.
    12. Abhinav Karthikeyan Ravichandran & Rashmi Singh, 2024. "Investigating the potential domino effect of a dazzling fiscal-period on CSR performance: a luxury brand scenario," International Journal of Corporate Social Responsibility, Springer, vol. 9(1), pages 1-14, December.
    13. Appel Mahmud & Donghong Ding & Ataullah Kiani & Md. Morshadul Hasan, 2020. "Corporate Social Responsibility Programs and Community Perceptions of Societal Progress in Bangladesh: A Multimethod Approach," SAGE Open, , vol. 10(2), pages 21582440209, May.

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