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Development of a Risk Assessment Tool for Social Services Using a Modified Delphi Technique

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Listed:
  • Elena Ferri-Fuentevilla
  • Rocío Muñoz Moreno
  • Ana Vallejo Andrada
  • Octavio Vázquez Aguado

Abstract

The pandemic caused by covid-19 has revealed an enormous vulnerability in health, economic and social terms. We are facing a new unprecedented environmental and socioeconomic reality, which poses a challenge for risk control and management. This forces a methodological effort to be made in all areas in the creation of models for the prevention and prediction of existing impacts, risks, and potential threats. In Social Services’ field, we propose a tool that will allow, on the one hand, to measure the impact of COVID-19 on the Social Services system and, on the other hand, to evaluate the areas with the highest socioeconomic risk in the post-COVID scenario. The modified Delphi technique has been used to reach a consensus on a proposal of 37 indicators with a group of experts, which in the final phase resulted in 34. To our knowledge, this represents the first risk assessment tool in social services designed specifically for use at local level. The proposed tool can help determine the situation of municipal social services in relation to risk, assessing weaknesses and improving the capacity of the system.

Suggested Citation

  • Elena Ferri-Fuentevilla & Rocío Muñoz Moreno & Ana Vallejo Andrada & Octavio Vázquez Aguado, 2024. "Development of a Risk Assessment Tool for Social Services Using a Modified Delphi Technique," SAGE Open, , vol. 14(2), pages 21582440241, April.
    • Handle: RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241240857
    DOI: 10.1177/21582440241240857
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    References listed on IDEAS

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    1. Rocío Muñoz-Moreno & Fernando Relinque-Medina & Aleix Morilla-Luchena & Manuela A. Fernández-Borrero, 2023. "The Social Services Risk Index at Local Level: A Tool for Diagnosis and Decision Making," Social Sciences, MDPI, vol. 12(7), pages 1-16, July.
    2. Erica Jade Mullen & Angela Ghesquiere & Kinsey Dinan & Molly Richard & Edith Kealey & Sara Zuiderveen & Marybeth Shinn, 2022. "Periodic Evaluations of Risk Assessments: Identifying Families for Homelessness Prevention Services," Housing Policy Debate, Taylor & Francis Journals, vol. 32(6), pages 915-939, November.
    3. Jessica P. Fefer & Sandra De-Urioste Stone & John Daigle & Linda Silka, 2016. "Using the Delphi Technique to Identify Key Elements for Effective and Sustainable Visitor Use Planning Frameworks," SAGE Open, , vol. 6(2), pages 21582440166, April.
    4. Ronald C. Estoque & Makoto Ooba & Xerxes T. Seposo & Takuya Togawa & Yasuaki Hijioka & Kiyoshi Takahashi & Shogo Nakamura, 2020. "Heat health risk assessment in Philippine cities using remotely sensed data and social-ecological indicators," Nature Communications, Nature, vol. 11(1), pages 1-12, December.
    5. Kelly Bergstrand & Brian Mayer & Babette Brumback & Yi Zhang, 2015. "Assessing the Relationship Between Social Vulnerability and Community Resilience to Hazards," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 122(2), pages 391-409, June.
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