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Assessing the Adoption of e-Health Technology in a Developing Country: An Extension of the UTAUT Model

Author

Listed:
  • Dongxiao Gu
  • Salman Khan
  • Ikram Ullah Khan
  • Safeer Ullah Khan
  • Yi Xie
  • Xingguo Li
  • Gongrang Zhang

Abstract

Electronic healthcare services are becoming an increasingly essential form of information and communication technology (ICT) that enables the fast and smooth delivery of health care, specifically in countries with scarce resources such as Pakistan. A better understanding of factors contributing to the adoption of electronic health care is needed, yet this remains an under-researched phenomenon. Grounded in the united theory of acceptance and use of technology, this article attempts to fill the gap by proposing and empirically testing the contribution of trust, privacy, task-technology fit, and personal innovativeness of patients’ intentions to adopt electronic health technology. A survey questionnaire was used to collect data from 353 patients in major hospitals in Islamabad, Pakistan. This study used Partial Least Square Structural Equation Modeling for the analysis. Results indicate that the intention to adopt electronic health technology is determined mostly by effort expectancy, social influence, facilitating conditions, task-technology fit, trust, privacy, and personal innovativeness in information technology. The study concludes with several managerial implications and future research directions, which give further opportunities to researchers and practitioners in the field of e-health technology.

Suggested Citation

  • Dongxiao Gu & Salman Khan & Ikram Ullah Khan & Safeer Ullah Khan & Yi Xie & Xingguo Li & Gongrang Zhang, 2021. "Assessing the Adoption of e-Health Technology in a Developing Country: An Extension of the UTAUT Model," SAGE Open, , vol. 11(3), pages 21582440211, August.
    • Handle: RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211027565
    DOI: 10.1177/21582440211027565
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    References listed on IDEAS

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    1. Tai Abdulrahman Alshammari & Khalid Mhasan Alshammary & Fahad Maiyah Alshammari, 2022. "Impact of Perceived Quality of E-Health Services on Patient Behavioral Intention to Use E-Health Services: A Moderating Role of Knowledge of E-Health Management," Journal of Economics and Behavioral Studies, AMH International, vol. 14(1), pages 23-38.
    2. Muhammad Farrukh Shahzad & Shuo Xu & Rimsha Baheer, 2024. "Assessing the factors influencing the intention to use information and communication technology implementation and acceptance in China’s education sector," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    3. Leonie Kuen & Fiona Schürmann & Daniel Westmattelmann & Sophie Hartwig & Shay Tzafrir & Gerhard Schewe, 2023. "Trust transfer effects and associated risks in telemedicine adoption," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-22, December.
    4. Jiexiang Jin & Mi Hyun Ryu, 2024. "Sustainable Healthcare in China: Analysis of User Satisfaction, Reuse Intention, and Electronic Word-of-Mouth for Online Health Service Platforms," Sustainability, MDPI, vol. 16(17), pages 1-18, September.
    5. Laizah Sashah Mutasa & Tiko Iyamu, 2023. "The stimulus of factors in implementing the e-governance concept in Namibia," International Journal of Sociotechnology and Knowledge Development (IJSKD), IGI Global, vol. 15(1), pages 1-18, January.

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