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The Relationship Between Information Technology Capabilities, Organizational Intelligence, and Competitive Advantage

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  • Fawwaz Awamleh
  • Ahmet Ertugan

Abstract

This study aimed to identify the mediating role of organizational intelligence between information technology capabilities and competitive advantage. The data were collected from a sample of 224 employees of various managerial positions in e-commerce companies in Jordan. Process macro v3.5 was applied to process data collected. The study concluded that information technology capabilities and organizational intelligence play an essential role in raising and improving competitive advantage and responding to business environmental changes. Empirical evidence indicated a need to develop information technology capabilities via organizational intelligence due to its positive impact on competitive advantage.

Suggested Citation

  • Fawwaz Awamleh & Ahmet Ertugan, 2021. "The Relationship Between Information Technology Capabilities, Organizational Intelligence, and Competitive Advantage," SAGE Open, , vol. 11(2), pages 21582440211, May.
    • Handle: RePEc:sae:sagope:v:11:y:2021:i:2:p:21582440211015201
    DOI: 10.1177/21582440211015201
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    References listed on IDEAS

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    1. Salah M. Diab, 2014. "Using the Competitive Dimensions to Achieve Competitive Advantage A Study on Jordanian Private Hospitals," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(9), pages 138-150, September.
    2. Josef Daňa & Francesco Caputo & Jaroslav Ráček, 2020. "Complex Network Analysis for Knowledge Management and Organizational Intelligence," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 11(2), pages 405-424, June.
    3. Robert G. Fichman, 2004. "Real Options and IT Platform Adoption: Implications for Theory and Practice," Information Systems Research, INFORMS, vol. 15(2), pages 132-154, June.
    4. Acquaah, Moses & Yasai-Ardekani, Masoud, 2008. "Does the implementation of a combination competitive strategy yield incremental performance benefits? A new perspective from a transition economy in Sub-Saharan Africa," Journal of Business Research, Elsevier, vol. 61(4), pages 346-354, April.
    5. Yizhou Chu & Maomao Chi & Weijun Wang & Bo Luo, 2019. "The Impact of Information Technology Capabilities of Manufacturing Enterprises on Innovation Performance: Evidences from SEM and fsQCA," Sustainability, MDPI, vol. 11(21), pages 1-17, October.
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    Citations

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    Cited by:

    1. Fawwaz Tawfiq Awamleh & Ala Nihad Bustami, 2022. "Examine the Mediating Role of the Information Technology Capabilities on the Relationship Between Artificial Intelligence and Competitive Advantage During the COVID-19 Pandemic," SAGE Open, , vol. 12(3), pages 21582440221, August.
    2. Velyako Velyako & Soebowo Musa, 2024. "The Relationship Between Digital Organizational Culture, Digital Capability, Digital Innovation, Organizational Resilience, and Competitive Advantage," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(3), pages 11956-11975, September.
    3. Abuzaid Ahmad Nasser, 2022. "The Mediating Role of Knowledge Sharing on the Relationship Between Competitive Intelligence and Product Development: Evidence from Jordan," Foundations of Management, Sciendo, vol. 14(1), pages 155-170, January.
    4. Habiburrahman & Andjar Prasetyo & Tri Wedha Raharjo & Herrukmi Septa Rinawati & Trisnani & Bambang Riawan Eko & Wahyudiyono & Sekar Nur Wulandari & Mochammad Fahlevi & Mohammed Aljuaid & Petra Heidler, 2022. "Determination of Critical Factors for Success in Business Incubators and Startups in East Java," Sustainability, MDPI, vol. 14(21), pages 1-17, October.
    5. Ragmoun Wided, 2023. "IT Capabilities, Strategic Flexibility and Organizational Resilience in SMEs Post-COVID-19: A Mediating and Moderating Role of Big Data Analytics Capabilities," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 24(1), pages 123-142, March.

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