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Research Note University-sponsored Family Business Programs: Program Characteristics, Perceived Quality and Member Satisfaction

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  • Thomas E. Kaplan
  • Gerard George
  • George W. Rimler

Abstract

University-sponsored family business programs act as important sources of continuing education and information for family businesses. In spite of rapid growth of such programs, relatively little research has focused on member satisfaction and member perceptions of program usefulness and quality. This study is the first to actively seek the cooperation of administrators and members of family business programs to study issues of content, program attributes, and member perceptions. Using 333 member responses (36% response rate) from 21 university-sponsored programs, perceptions of program content, usefulness, and satisfaction are analyzed. Results provide insight for program directors about how to run programs that best meet the needs of member families.

Suggested Citation

  • Thomas E. Kaplan & Gerard George & George W. Rimler, 2000. "Research Note University-sponsored Family Business Programs: Program Characteristics, Perceived Quality and Member Satisfaction," Entrepreneurship Theory and Practice, , vol. 24(3), pages 65-75, April.
    • Handle: RePEc:sae:entthe:v:24:y:2000:i:3:p:65-75
    DOI: 10.1177/104225870002400305
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    References listed on IDEAS

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    1. Alan L. Carsrud, 1994. "Meanderings of a Resurrected Psychologist or, Lessons Learned in Creating a Family Business Program," Entrepreneurship Theory and Practice, , vol. 19(1), pages 39-48, October.
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    Cited by:

    1. Astrachan, Joseph H., 2010. "Strategy in family business: Toward a multidimensional research agenda," Journal of Family Business Strategy, Elsevier, vol. 1(1), pages 6-14, March.
    2. Sharma, Pramodita & Hoy, Frank & Astrachan, Joseph H. & Koiranen, Matti, 2007. "The practice-driven evolution of family business education," Journal of Business Research, Elsevier, vol. 60(10), pages 1012-1021, October.
    3. Wilson, Shawn R. & Whitmoyer, Jeffrey G. & Pieper, Torsten M. & Astrachan, Joseph H. & Hair, Joseph F. & Sarstedt, Marko, 2014. "Method trends and method needs: Examining methods needed for accelerating the field," Journal of Family Business Strategy, Elsevier, vol. 5(1), pages 4-14.

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