IDEAS home Printed from https://ideas.repec.org/a/rom/arasju/v1y2020i2p24-36.html
   My bibliography  Save this article

A Conceptual Framework For Improved Municipal Service Delivery In Urban Zimbabwe

Author

Listed:
  • Sylvester MARUMAHOKO

    (University of the Western Cape, Cape Town, South Africa)

Abstract

This article reviews efforts to improve the efficiency and responsiveness of urban service delivery in Zimbabwe. It seeks to achieve this by facilitating the utility of the value-based integrated conceptual framework for improved service delivery developed by Bao and others in 2013 and by applying it to urban local government service delivery in Zimbabwe. The conceptual framework has five key components which are (1) contextual setting, (2) core values, (3) structures and processes, (4) leadership and management and (5) service delivery. The use of the conceptual framework offers crucial insights into how the local public administration in Zimbabwe can turnaround declining urban service delivery. The engagement takes place against observations of service delivery inefficiencies in the subnational government and an accumulation over the recent past of gaps, duplications or non-achievement of targets in local urban public service provision. Key findings of the article are the following: (1) the conceptual framework was found to be instrumental in organising municipal institutions to promote greater efficiency and responsiveness in urban service delivery (2) the conceptual framework was found to be suitable as it takes into consideration socio-economic and cultural differences among countries even within the same regional grouping and, (3) its application has the potential to enhance local service delivery in urban Zimbabwe especially now when urban local government is being called upon to manifest resilience and innovativeness in the face of significantly depleted resources; financial, human and material

Suggested Citation

  • Sylvester MARUMAHOKO, 2020. "A Conceptual Framework For Improved Municipal Service Delivery In Urban Zimbabwe," APPLIED RESEARCH IN ADMINISTRATIVE SCIENCES, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 1(2), pages 24-36, December.
  • Handle: RePEc:rom:arasju:v:1:y:2020:i:2:p:24-36
    as

    Download full text from publisher

    File URL: https://ccasp.ase.ro/aras/no12/f3.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Gary Bland, 2011. "Overcoming A Decade Of Crisis: Zimbabwe'S Local Authorities In Transition," Public Administration & Development, Blackwell Publishing, vol. 31(5), pages 340-350, December.
    2. Sylvester MARUMAHOKO, 2020. "Service Delivery In The City Of Mutare: A Perspective From Local Residents," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 15(3), pages 81-95, August.
    3. Wade, Robert, 1985. "The market for public office: Why the Indian state is not better at development," World Development, Elsevier, vol. 13(4), pages 467-497, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Attwood, Donald W., 2005. "Big is ugly? How large-scale institutions prevent famines in Western India," World Development, Elsevier, vol. 33(12), pages 2067-2083, December.
    2. Alex Izurieta, 2009. "Forum 2009," Development and Change, International Institute of Social Studies, vol. 40(6), pages 1153-1190, November.
    3. Arvind K. Jain, 2011. "Corruption: Theory, Evidence and Policy," ifo DICE Report, ifo Institute - Leibniz Institute for Economic Research at the University of Munich, vol. 9(2), pages 3-9, 07.
    4. Simplice A. Asongu, 2014. "Finance and Democracy in Africa," Institutions and Economies (formerly known as International Journal of Institutions and Economies), Faculty of Economics and Administration, University of Malaya, vol. 6(3), pages 92-116, October.
    5. Auriol, Emmanuelle & Straub, Stéphane & Flochel, Thomas, 2016. "Public Procurement and Rent-Seeking: The Case of Paraguay," World Development, Elsevier, vol. 77(C), pages 395-407.
    6. Monica Das Gupta, 1999. "Liberte, Egalite, Fraternite: Exploring the role of governance in fertility decline," Journal of Development Studies, Taylor & Francis Journals, vol. 35(5), pages 1-25.
    7. Marina Della Giusta, 2010. "Social Capital and Economic Development," Economics Discussion Papers em-dp2010-02, Department of Economics, University of Reading.
    8. Das Gupta, Monica & Grandvoinnet, Helene & Romani, Mattia, 2000. "State-community synergies in development : laying the basis for collective action," Policy Research Working Paper Series 2439, The World Bank.
    9. Simplice A Asongu, 2014. "On the substitution of institutions and finance in investment," Economics Bulletin, AccessEcon, vol. 34(3), pages 1557-1574.
    10. Simplice A. Asongu & Oasis Kodila-Tedika, 2018. "Determinants of Property Rights Protection in Sub-Saharan Africa," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 9(4), pages 1291-1308, December.
    11. Arvind K. Jain, 2011. "Corruption: Theory, Evidence and Policy," ifo DICE Report, ifo Institute - Leibniz Institute for Economic Research at the University of Munich, vol. 9(02), pages 3-9, July.
    12. Asongu, Simplice & Nwachukwu, Jacinta, 2016. "Law, Politics and the Quality of Government in Africa," MPRA Paper 74231, University Library of Munich, Germany.
    13. Singh, Nirvikar, 2007. "Fiscal Federalism and Decentralization in India," MPRA Paper 1447, University Library of Munich, Germany.
    14. Michael Enowbi Batuo & Simplice A. Asongu, 2015. "The impact of liberalisation policies on income inequality in African countries," Journal of Economic Studies, Emerald Group Publishing Limited, vol. 42(1), pages 68-100, January.
    15. Blackburn, Keith & Bose, Niloy & Emranul Haque, M., 2006. "The incidence and persistence of corruption in economic development," Journal of Economic Dynamics and Control, Elsevier, vol. 30(12), pages 2447-2467, December.
    16. Deshingkar, Priya & Johnson, Craig & Farrington, John, 2005. "State transfers to the poor and back: The case of the Food-for-Work program in India," World Development, Elsevier, vol. 33(4), pages 575-591, April.
    17. Keith Blackburn & Niloy Bose & M. Emranul Haque, 2010. "Endogenous corruption in economic development," Journal of Economic Studies, Emerald Group Publishing Limited, vol. 37(1), pages 4-25, January.
    18. Santosh Mehrotra, 2002. "Basic Social Services for All? Ensuring Accountability Through," Human Development Occasional Papers (1992-2007) HDOCPA-2002-08, Human Development Report Office (HDRO), United Nations Development Programme (UNDP).
    19. Robert H. Wade, 2018. "The Developmental State: Dead or Alive?," Development and Change, International Institute of Social Studies, vol. 49(2), pages 518-546, March.
    20. Robert Wade, 2018. "Escaping the periphery: The East Asian ‘mystery’ solved," WIDER Working Paper Series 101, World Institute for Development Economic Research (UNU-WIDER).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:arasju:v:1:y:2020:i:2:p:24-36. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Profiroiu Alina (email available below). General contact details of provider: https://edirc.repec.org/data/ccasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.