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The Effect Of Quality Management Systems On The Performance Of Savings And Credit Cooperatives Societies In Kenya

Author

Listed:
  • Ruth Wambugu GICHANGA

    (St. Paul’s University, Limuru, Kenya)

  • Herman Karanja MWANGI

    (St. Paul’s University, Limuru, Kenya)

  • Evanson Mwangi KARANJA

    (St. Paul’s University, Limuru, Kenya)

Abstract

Cooperative societies are viewed as an alternative model of doing business. The subsector has been reliably earmarked in the realization of Kenya’s economic blueprint dubbed Vision 2030 through the savings and investments. The purpose of the research empirically measure, the effects of Quality Management systems on the performance of Savings and Credit Co-operatives Societies, in Kenya. The population consisted of all ISO certified cooperative societies in Kenya and from all the sectors in the Kenyan economy, public, private and parastatals. A survey was conducted on all ISO certified cooperative societies and later Purposive sampling was used to select employees from the various management levels, top, middle and lower cadre employees, that formed three strata. The data for the study was collected from 60 employees of the ISO certified Sacco’s in Kenya, in various management levels. The study concluded that the savings and credit cooperative societies in Kenya should be adopt the quality management system in order to improve their products and satisfy customers, and though they may not realize profits immediately, management of quality will finally pay as customers appreciate their products and services.

Suggested Citation

  • Ruth Wambugu GICHANGA & Herman Karanja MWANGI & Evanson Mwangi KARANJA, 2017. "The Effect Of Quality Management Systems On The Performance Of Savings And Credit Cooperatives Societies In Kenya," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(3), pages 5-18, September.
    • Handle: RePEc:rom:bemann:v:7:y:2017:i:3:p:5-18
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    References listed on IDEAS

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    1. Franka Piskar, 2007. "The Impact of the Quality Management System ISO 9000 on Customer Satisfaction of Slovenian Companies," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 5(1), pages 45-61.
    2. Grigoroudis, E. & Orfanoudaki, E. & Zopounidis, C., 2012. "Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard," Omega, Elsevier, vol. 40(1), pages 104-119, January.
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