The nature of the relationship between service quality and customer satisfaction among mobile users: Experience from Malaysia
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DOI: 10.22610/imbr.v16i1(I)S.3742
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References listed on IDEAS
- Herring Shava, 2021. "Service Quality and Customer Satisfaction Experience among South African Mobile Telecommunications Consumers," Eurasian Journal of Business and Management, Eurasian Publications, vol. 9(3), pages 217-232.
- Meyvis, Tom & Janiszewski, Chris, 2002. "Consumers' Beliefs about Product Benefits: The Effect of Obviously Irrelevant Product Information," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 28(4), pages 618-635, March.
- Omar, Suha & Mohsen, Kholoud & Tsimonis, Georgios & Oozeerally, Adam & Hsu, Jen-Hsien, 2021. "M-commerce: The nexus between mobile shopping service quality and loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
- Brady, Michael K. & Robertson, Christopher J., 2001. "Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study," Journal of Business Research, Elsevier, vol. 51(1), pages 53-60, January.
- Azlina Muhammad & Nur Fadzrina Rosdin & Sisvan Gopalakrishna Pillai & Veera Pandiyan Kaliani Sundram & Muhammad Zaly Shah Muhammad Hussein & Li Lian Chew & Nur’Asyiqin Ramdhan & Nazura Mohamed Sayuti, 2023. "Boosting Customer Satisfaction and Unleashing Inventory Mastery through the Dynamic PDCA Cycle at a Trendsetting Outlet in Malaysia: A Case Study of PKS Fashion Outlet," Information Management and Business Review, AMH International, vol. 15(3), pages 41-49.
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