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Job Satisfaction In The Service Organizations In Serbia

Author

Listed:
  • Ana Jovičić

    (Geographical institute “Jovan Cvijić”, Belgrade)

  • Dunja Vujičić

    (University of Novi Sad)

  • Radovan Oreščanin

    (University of Novi Sad)

  • Danijela Lalić

    (University of Novi Sad)

Abstract

In the service sector, human resource management is definitely one of the major factors of organization success. The purpose of this paper was to study the most important intrinsic and extrinsic motivation factors of job satisfaction in service sector in Serbia. Job satisfaction is very important issue in the service sector, regarding the fact that when the employees are satisfied with their jobs, they will give better service to their customers and in that way the level of customers satisfaction will increase as well. Job satisfaction theories were used as the basis for this research. Statistical techniques used in the study are descriptive statistics measures and statistical techniques of inference. Our overall conclusion is that employees in service organizations in Serbia are generally not satisfied with their jobs, and that there are opportunities for enhancement, but we have found no evidence of serious discontentment.

Suggested Citation

  • Ana Jovičić & Dunja Vujičić & Radovan Oreščanin & Danijela Lalić, 2013. "Job Satisfaction In The Service Organizations In Serbia," Romanian Economic Business Review, Romanian-American University, vol. 8(4.1), pages 88-99, december.
    • Handle: RePEc:rau:journl:v:8:y:2013:i:4.1:p:88-99
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    File URL: http://www.rebe.rau.ro/RePEc/rau/journl/WI13S/REBE-WI13S-A10.pdf
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    References listed on IDEAS

    as
    1. Nedeljković, M. & Hadžić, Olga & Čerović, Slobodan, 2012. "Organizational Changes And Job Satisfaction In The Hospitality Industry In Serbia," UTMS Journal of Economics, University of Tourism and Management, Skopje, Macedonia, vol. 3(2), pages 105-117.
    2. Mora, Toni & Ferrer-i-Carbonell, Ada, 2009. "The job satisfaction gender gap among young recent university graduates: Evidence from Catalonia," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 38(4), pages 581-589, August.
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