Glimpse Of Customer Engagament In Hospitality And Tourism: A Qualitative Content Analysis
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- Bryce, Derek & Curran, Ross & O'Gorman, Kevin & Taheri, Babak, 2015. "Visitors' engagement and authenticity: Japanese heritage consumption," Tourism Management, Elsevier, vol. 46(C), pages 571-581.
- Babak Taheri & Sameer Hosany & Levent Altinay, 2019. "Consumer engagement in the tourism industry: new trends and implications for research," The Service Industries Journal, Taylor & Francis Journals, vol. 39(7-8), pages 463-468, June.
- Ram, Y. & Björk, P. & Weidenfeld, A., 2016. "Authenticity and place attachment of major visitor attractions," Tourism Management, Elsevier, vol. 52(C), pages 110-122.
- Anita Pansari & V. Kumar, 2017. "Customer engagement: the construct, antecedents, and consequences," Journal of the Academy of Marketing Science, Springer, vol. 45(3), pages 294-311, May.
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Keywords
Engagement; hospitality; tourism; content analysis; customer; review;All these keywords.
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