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Using a Mixed Model to Evaluate Job Satisfaction in High-Tech Industries

Author

Listed:
  • Sang-Bing Tsai
  • Chih-Yao Huang
  • Cheng-Kuang Wang
  • Quan Chen
  • Jingzhou Pan
  • Ge Wang
  • Jingan Wang
  • Ta-Chia Chin
  • Li-Chung Chang

Abstract

R&D professionals are the impetus behind technological innovation, and their competitiveness and capability drive the growth of a company. However, high-tech industries have a chronic shortage of such indispensable professionals. Accordingly, reducing R&D personnel turnover has become a major human resource management challenge facing innovative companies. This study combined importance–performance analysis (IPA) with the decision-making trial and evaluation laboratory (DEMATEL) method to propose an IPA–DEMATEL model. Establishing this model involved three steps. First, an IPA was conducted to measure the importance of and satisfaction gained from job satisfaction criteria. Second, the DEMATEL method was used to determine the causal relationships of and interactive influence among the criteria. Third, a criteria model was constructed to evaluate job satisfaction of high-tech R&D personnel. On the basis of the findings, managerial suggestions are proposed.

Suggested Citation

  • Sang-Bing Tsai & Chih-Yao Huang & Cheng-Kuang Wang & Quan Chen & Jingzhou Pan & Ge Wang & Jingan Wang & Ta-Chia Chin & Li-Chung Chang, 2016. "Using a Mixed Model to Evaluate Job Satisfaction in High-Tech Industries," PLOS ONE, Public Library of Science, vol. 11(5), pages 1-13, May.
    • Handle: RePEc:plo:pone00:0154071
    DOI: 10.1371/journal.pone.0154071
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    References listed on IDEAS

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    1. Chen, Ching-Fu & Chen, Fu-Shian, 2010. "Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists," Tourism Management, Elsevier, vol. 31(1), pages 29-35.
    2. Sang-Bing Tsai & Min-Fang Chien & Youzhi Xue & Lei Li & Xiaodong Jiang & Quan Chen & Jie Zhou & Lei Wang, 2015. "Using the Fuzzy DEMATEL to Determine Environmental Performance: A Case of Printed Circuit Board Industry in Taiwan," PLOS ONE, Public Library of Science, vol. 10(6), pages 1-18, June.
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    Cited by:

    1. Feng Li & Li Zhou & Guangshu Xu & Hui Lu & Kai Wang & Sang-Bing Tsai, 2018. "An empirical study on solving an integrated production and distribution problem with a hybrid strategy," PLOS ONE, Public Library of Science, vol. 13(11), pages 1-23, November.
    2. Cui, Li & Chan, Hing Kai & Zhou, Yizhuo & Dai, Jing & Lim, Jia Jia, 2019. "Exploring critical factors of green business failure based on Grey-Decision Making Trial and Evaluation Laboratory (DEMATEL)," Journal of Business Research, Elsevier, vol. 98(C), pages 450-461.
    3. Sang-Bing Tsai & Kuan-Yu Chen & Hongrui Zhao & Yu-Min Wei & Cheng-Kuang Wang & Yuxiang Zheng & Li-Chung Chang & Jiangtao Wang, 2016. "Using a Mixed Model to Explore Evaluation Criteria for Bank Supervision: A Banking Supervision Law Perspective," PLOS ONE, Public Library of Science, vol. 11(12), pages 1-17, December.

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