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Looking forward, looking back: developing a narrative of the past, present and future of a brand

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  • Kevin Lane Keller

    (Tuck School of Business at Dartmouth College)

Abstract

Marketers can gain a competitive advantage in brand building by skillfully leveraging and blending brand timeline intangibles related to their past, present and future. Brands can connect to their past—in terms of their history and heritage—and how it has shaped who they are and enabled what they can do. Brands can affirm their present—in terms of their values, personality and character—and how it influences how they think, feel and act. Finally, brands can point to their future—in terms of their mission, vision and purpose—and what is their full potential and how they will make a difference. The strongest brands will offer a compelling account of their origins, growth and destiny in a persuasive brand narrative. Those marketers that do so will benefit in terms of favorable consumer decision-making, strong loyalty relationships and positive brand equity.

Suggested Citation

  • Kevin Lane Keller, 2023. "Looking forward, looking back: developing a narrative of the past, present and future of a brand," Journal of Brand Management, Palgrave Macmillan, vol. 30(1), pages 1-8, January.
    • Handle: RePEc:pal:jobman:v:30:y:2023:i:1:d:10.1057_s41262-022-00309-2
    DOI: 10.1057/s41262-022-00309-2
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    References listed on IDEAS

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    2. Shao, Zhucheng, 2024. "From human to virtual: Unmasking consumer switching intentions to virtual influencers by an integrated fsQCA and NCA method," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).

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