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Use Of Ict In Smes Management Within The Sector Of Services

Author

Listed:
  • Plumb Ion

    (Academy of Economic Studies Bucharest, Faculty of Management)

  • Zamfir Andreea

    (Academy of Economic Studies Bucharest, Faculty of Management)

Abstract

This study investigates how the use of ICT could contribute to the success of small and medium enterprises (SMEs) within the sector of services. Within the knowledge-based economy, SMEs are facing both opportunities and challenges due to the information and communication technologies development. We consider that ICT should be used in small business management within the sector of services because ICT are key tools in management processes and could improve managerial practices. The study is based on evidence provided by articles and research reports. The research question was answered by analysing published sources and interpreting evidence. Another way of approaching this question could be collecting and analysing empirical data from the SMEs within the sector of services and comparing the results with the findings of this study.

Suggested Citation

  • Plumb Ion & Zamfir Andreea, 2008. "Use Of Ict In Smes Management Within The Sector Of Services," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 4(1), pages 481-487, May.
    • Handle: RePEc:ora:journl:v:4:y:2008:i:1:p:481-487
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    File URL: http://steconomice.uoradea.ro/anale/volume/2008/v4-management-marketing/085.pdf
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    References listed on IDEAS

    as
    1. Man, Thomas W. Y. & Lau, Theresa & Chan, K. F., 2002. "The competitiveness of small and medium enterprises: A conceptualization with focus on entrepreneurial competencies," Journal of Business Venturing, Elsevier, vol. 17(2), pages 123-142, March.
    2. Damaskopoulos, Panagiotis & Evgeniou, Theodoros, 2003. "Adoption of New Economy Practices by SMEs in Eastern Europe," European Management Journal, Elsevier, vol. 21(2), pages 133-145, April.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Gupta, Himanshu & Barua, Mukesh Kumar, 2016. "Identifying enablers of technological innovation for Indian MSMEs using best–worst multi criteria decision making method," Technological Forecasting and Social Change, Elsevier, vol. 107(C), pages 69-79.
    2. Jean-Luc Pradel Mathurin Augustin & Shu-Yi Liaw, 2020. "Grouping the Americas and Asia-Pacific Countries based on Their ICT Readiness, Prioritization of Travel & Tourism and Tourist Service Infrastructures," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 11(2), pages 1-38, March.
    3. Martin Mwila & Luka Ngoyi, 2019. "The use of ict by sme’s in Zambia to access business information services and investments: barriers and drivers," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 9(1), pages 1-16, December.
    4. Mohamed Kossaï & Patrick Piget, 2012. "Utilisation des technologies de l'information et des communications (TIC) et performance économique des PME Tunisiennes :une étude économétrique," Brussels Economic Review, ULB -- Universite Libre de Bruxelles, vol. 55(3), pages 305-328.

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    More about this item

    Keywords

    information and communication technologies; small and medium enterprises; management; services; knowledge-based economy;
    All these keywords.

    JEL classification:

    • D80 - Microeconomics - - Information, Knowledge, and Uncertainty - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • L80 - Industrial Organization - - Industry Studies: Services - - - General

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