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Die Rolle der Digitalisierung bei der Transformation vom Produzenten zum produzierenden Dienstleister

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  • Lerch, Christian
  • Gotsch, Matthias

Abstract

Classic frames models for industrial services are indeed able to map the growing servitization of many important manufacturing industries, but cannot take into account sufficiently the increasing digitalization of many industrially offered services simultaneously. By fusing the two trends - servitization and digitalization - there are significant implications, which affect the transformation from a producer to a manufacturing service provider and even significantly speed up. Therefore, this paper develops an attempt to establish a new transformation model, taking into consideration the two trends, creating a new reference system for offering services of manufacturers. en

Suggested Citation

  • Lerch, Christian & Gotsch, Matthias, 2014. "Die Rolle der Digitalisierung bei der Transformation vom Produzenten zum produzierenden Dienstleister," Die Unternehmung - Swiss Journal of Business Research and Practice, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 68(4), pages 250-267.
    • Handle: RePEc:nms:untern:10.5771/0042-059x-2014-4-250
    DOI: 10.5771/0042-059X-2014-4-250
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    References listed on IDEAS

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    4. Borgmeier, Arndt, 2002. "Teleservice im Maschinen- und Anlagenbau: Anwendung und Gestaltungsempfehlungen," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 17843, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    5. Gebauer, Heiko & Fleisch, Elgar & Friedli, Thomas, 2005. "Overcoming the Service Paradox in Manufacturing Companies," European Management Journal, Elsevier, vol. 23(1), pages 14-26, February.
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    Cited by:

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