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Making internal services market driven

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  • Vandermerwe, Sandra
  • Gilbert, Douglas

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  • Vandermerwe, Sandra & Gilbert, Douglas, 1989. "Making internal services market driven," Business Horizons, Elsevier, vol. 32(6), pages 83-89.
    • Handle: RePEc:eee:bushor:v:32:y:1989:i:6:p:83-89
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    Cited by:

    1. Knut Blind, 2010. "The Role of Standards for Trade in Services: Hypotheses and First Insights," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 22, Edward Elgar Publishing.
    2. Uner, M. Mithat & Cetin, Burak & Cavusgil, S. Tamer, 2020. "On the internationalization of Turkish hospital chains: A dynamic capabilities perspective," International Business Review, Elsevier, vol. 29(3).
    3. Don Jeng & Sky Kuo, 2012. "Internal service quality within the different Chinese subcultures: a comparison between Taiwan, China, and Singapore," Service Business, Springer;Pan-Pacific Business Association, vol. 6(4), pages 425-458, December.
    4. Lahiri, Somnath & Elango, B. & Kundu, Sumit K., 2014. "Cross-border acquisition in services: Comparing ownership choice of developed and emerging economy MNEs in India," Journal of World Business, Elsevier, vol. 49(3), pages 409-420.
    5. Markus Venzin & Vikas Kumar & Jens Kleine, 2008. "Internationalization of retail banks: A micro-level study of the multinationality-performance relationship," Management International Review, Springer, vol. 48(4), pages 463-485, April.
    6. Lings, Ian N., 2004. "Internal market orientation: Construct and consequences," Journal of Business Research, Elsevier, vol. 57(4), pages 405-413, April.
    7. Oded Shenkar & Guoyong Liang & Rakefet Shenkar, 2022. "The last frontier of globalization: Trade and foreign direct investment in healthcare," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(2), pages 362-374, March.
    8. Bianchi, Constanza & Drennan, Judy, 2012. "Drivers of satisfaction and dissatisfaction for overseas service customers: A critical incident technique approach," Australasian marketing journal, Elsevier, vol. 20(1), pages 97-107.
    9. Peter J. Taylor & Gilda Catalana & David Walker, 2004. "Multiple globalisations: regional, hierarchical and sectoral articulations of global business services through world cities," The Service Industries Journal, Taylor & Francis Journals, vol. 24(3), pages 63-81, May.
    10. Panibratov, Andrei & Latukha, Marina, 2014. "Obtaining international results through partnerships: evidence from Russian MNEs in the IT sector," Journal of East European Management Studies, Rainer Hampp Verlag, vol. 19(1), pages 31-57.
    11. Lerch, Christian & Gotsch, Matthias, 2014. "Die Rolle der Digitalisierung bei der Transformation vom Produzenten zum produzierenden Dienstleister," Die Unternehmung - Swiss Journal of Business Research and Practice, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 68(4), pages 250-267.
    12. Dirk Morschett & Hanna Schramm-Klein & Bernhard Swoboda, 2008. "Entry Modes for Manufacturers’ International After-Sales Service: Analysis of Transaction-specific, Firm-specific and Country-specific Determinants," Management International Review, Springer, vol. 48(5), pages 525-550, November.
    13. Josée St-Pierre & Marie-Christine Longe Monnoyer & Martine Boutary, 2006. "Le rôle des TIC sur le degré d'exportation des PME : une étude exploratoire," Post-Print hal-02551395, HAL.
    14. David A. Ball & Valerie J. Lindsay & Elizabeth L. Rose, 2008. "Rethinking the paradigm of service internationalisation: Less resource-intensive market entry modes for information-intensive soft services," Management International Review, Springer, vol. 48(4), pages 413-431, April.

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