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Managing Conflicts through Strength of Identity

Author

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  • Claude-Hélène Mayer

    (Department of Economics University of Applied Studies (HAW), Berliner Tor 5, D – 20099 Hamburg, Germany)

Abstract

Identity, in management sciences, comprises a newly popular research topic. This article assesses identity aspects based on intra- and inter-personal constructs, as well as conflict and the management thereof in a selected international automotive organization in South Africa. It introduces the recent theoretical research and presents selected qualitative research findings from a case study. The aim of this article, therefore, is to investigate managerial identity aspects, as well as their strengthening and weakening impacts with regard to conflict and its management. According to the research findings, managers construct identity and conflict which are simultaneously connected to strengthening and weakening internal and external impacts. These impacts influence the way in which managers resolve organizational conflicts and contribute, either positively or negatively, to their management. Multiple managerial identity aspects provide creativity spaces and flexibility in managing conflicts, whilst complex conflict and challenges in conflict management are connected to weakening identity aspects.

Suggested Citation

  • Claude-Hélène Mayer, 2009. "Managing Conflicts through Strength of Identity," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 20(3), pages 268-293.
    • Handle: RePEc:nms:mamere:1861-9908_mrev_2009_3_mayer
    as

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    File URL: https://www.nomos-elibrary.de/10.5771/0935-9915-2009-3-268
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    References listed on IDEAS

    as
    1. Mary Ann Glynn, 2000. "When Cymbals Become Symbols: Conflict Over Organizational Identity Within a Symphony Orchestra," Organization Science, INFORMS, vol. 11(3), pages 285-298, June.
    2. Lindgren, Monica & Wåhlin, Nils, 2001. "Identity construction among boundary-crossing individuals," Scandinavian Journal of Management, Elsevier, vol. 17(3), pages 357-377, September.
    3. Peter Wallensteen & Margareta Sollenberg, 1995. "After the Cold War: Emerging Patterns of Armed Conflict 1989—94," Journal of Peace Research, Peace Research Institute Oslo, vol. 32(3), pages 345-360, August.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    automotive industry; case study; conflict; identity; identity conflict; South Africa;
    All these keywords.

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
    • N67 - Economic History - - Manufacturing and Construction - - - Africa; Oceania

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