IDEAS home Printed from https://ideas.repec.org/a/mth/ijhr88/v10y2020i2p308-329.html
   My bibliography  Save this article

Performance Management System of Jordanian Public Sector Organizations: Greater Amman Municipality’s (GAM) Experience

Author

Listed:
  • Mo’men Hani Mahmoud
  • Rosly Othman
  • Mohammed Al Taher Mahmoud

Abstract

The Performance Management System (PMS) is one of the most critical systems within the context of public organizations. Without proper implementation of the PMS, these organizations will encounter challenges to deliver their services. Ideally, the PMS framework might cover several fields, including strategic planning and goals setting, strategies and plans, performance appraisal, the reward and punishment system, and performance information. Due to limitations in the existing literature about the PMS in the developing countries, this paper aims to reflect on the implementation of the PMS in the Greater Amman Municipality (GAM) in Jordan because it is one of the biggest employers of the Jordanian public sector in the Middle East region, which is an integral part of the developing contexts. To this end, a descriptive analysis of the secondary data has been conducted, including the related literature, published documents, and archival data. According to Otley’s (1999) framework and the analysis of the experiences of the PMS of public entities in the developing world, the GAM system has failed to implement the performance indicators formulation. Also, its indicators are excessively reliant on archival measures. The GAM system is missing out on two major processes, which are appraising performance and the reward and punishment system. The findings revealed that the GAM system has failed to consider the results of the community satisfaction survey as a valuable source of performance for the performance inputs and planning process. Accordingly, a comprehensive framework of PMS has been synthesized and introduced in this paper.

Suggested Citation

  • Mo’men Hani Mahmoud & Rosly Othman & Mohammed Al Taher Mahmoud, 2020. "Performance Management System of Jordanian Public Sector Organizations: Greater Amman Municipality’s (GAM) Experience," International Journal of Human Resource Studies, Macrothink Institute, vol. 10(2), pages 308329-3083, December.
    • Handle: RePEc:mth:ijhr88:v:10:y:2020:i:2:p:308-329
    as

    Download full text from publisher

    File URL: http://www.macrothink.org/journal/index.php/ijhrs/article/download/16915/13298
    Download Restriction: no
    File URL: http://www.macrothink.org/journal/index.php/ijhrs/article/view/16915
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Rajagopal, 2014. "Organizations and Innovation," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 3, pages 58-86, Palgrave Macmillan.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mo’men Hani Mahmoud & Rosly Othman, 2024. "Effects of New Public Management Reforms on Human Resource Practices: A Case Study in Jordan," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 49(1), pages 149-176, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Vitaliy Roud & Thomas Wolfgang Thurner, 2018. "The Influence of State‐Ownership on Eco‐Innovations in Russian Manufacturing Firms," Journal of Industrial Ecology, Yale University, vol. 22(5), pages 1213-1227, October.
    2. Valeriy Makarov & Albert Bakhtizin, 2014. "The Estimation Of The Regions’ Efficiency Of The Russian Federation Including The Intellectual Capital, The Characteristics Of Readiness For Innovation, Level Of Well-Being, And Quality Of Life," Economy of region, Centre for Economic Security, Institute of Economics of Ural Branch of Russian Academy of Sciences, vol. 1(4), pages 9-30.
    3. Tobias Knabke & Sebastian Olbrich, 2018. "Building novel capabilities to enable business intelligence agility: results from a quantitative study," Information Systems and e-Business Management, Springer, vol. 16(3), pages 493-546, August.
    4. Adamou, Pr. Rabani & Ibrahim, Boubacar & Bonkaney, Abdou Latif & Seyni, Abdoul Aziz & Idrissa, Mamoudou, 2021. "Niger - Land, climate, energy, agriculture and development: A study in the Sudano-Sahel Initiative for Regional Development, Jobs, and Food Security," Working Papers 308806, University of Bonn, Center for Development Research (ZEF).
    5. LametK.Maika & Kevin Wachira, 2020. "Effects of organizational culture on strategy implementation in water boards in Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 9(4), pages 15-28, July.
    6. White, Gareth R.T. & Samuel, Anthony, 2019. "Programmatic Advertising: Forewarning and avoiding hype-cycle failure," Technological Forecasting and Social Change, Elsevier, vol. 144(C), pages 157-168.
    7. Justus Baron & Jorge Contreras & Martin Husovec & Pierre Larouche, 2019. "Making the Rules: The Governance of Standard Development Organizations and their Policies on Intellectual Property Rights," JRC Research Reports JRC115004, Joint Research Centre.
    8. Samuel Facanha Camara & Brenno Buarque de Lima & Teresa Lenice Nogueira da Gama Mota & Alanna Lima e Silva & Pablo Padilha, 2018. "Gender The Management of Innovation Networks: Possibilities of Collaboration in Light of Game Theory," Business and Management Studies, Redfame publishing, vol. 4(2), pages 24-34, June.
    9. Caroline Buts & Ellen Van Droogenbroeck & Michaël R. J. Dooms & Kim Willems, 2020. "The Economic Impact of Standards in Belgium," International Journal of Standardization Research (IJSR), IGI Global, vol. 18(1), pages 44-64, January.
    10. Lanu Kim, 2021. "Geographical Locations of Occupations and Information and Communication Technology: Do Online Tools Impact Where People in the United States Live and Work?," SAGE Open, , vol. 11(3), pages 21582440211, August.
    11. Dario Blanco-Fernandez & Stephan Leitner & Alexandra Rausch, 2022. "Interactions between the individual and the group level in organizations: The case of learning and autonomous group adaptation," Papers 2203.09162, arXiv.org.
    12. Daniel Béland & Michael Howlett & Philip Rocco & Alex Waddan, 2020. "Designing policy resilience: lessons from the Affordable Care Act," Policy Sciences, Springer;Society of Policy Sciences, vol. 53(2), pages 269-289, June.
    13. Emil Lucian Crișan & Irina Iulia Salanță & Ioana Natalia Beleiu & Ovidiu Niculae Bordean & Raluca Bunduchi, 2021. "A systematic literature review on accelerators," The Journal of Technology Transfer, Springer, vol. 46(1), pages 62-89, February.
    14. Glenn Dutcher & Cortney S. Rodet, 2022. "Which two heads are better than one? Uncovering the positive effects of diversity in creative teams," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 31(4), pages 884-897, November.
    15. Prince Destiny Ugo, 2017. "Project Quality Management Performance: An Insight to Sustainable Development Initiatives in Oil and Gas Host Communities," Journal of Management and Sustainability, Canadian Center of Science and Education, vol. 7(4), pages 76-88, December.
    16. repec:ipg:wpaper:2014-488 is not listed on IDEAS
    17. Joern H. Block & Christian O. Fisch & Mirjam van Praag, 2017. "The Schumpeterian entrepreneur: a review of the empirical evidence on the antecedents, behaviour and consequences of innovative entrepreneurship," Industry and Innovation, Taylor & Francis Journals, vol. 24(1), pages 61-95, January.
    18. Justus Baron & Daniel F. Spulber, 2018. "Technology Standards and Standard Setting Organizations: Introduction to the Searle Center Database," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 27(3), pages 462-503, September.
    19. Ommen, Nils O. & Blut, Markus & Backhaus, Christof & Woisetschläger, David M., 2016. "Toward a better understanding of stakeholder participation in the service innovation process: More than one path to success," Journal of Business Research, Elsevier, vol. 69(7), pages 2409-2416.
    20. Moodysson , Jerker & Trippl, Michaela & Zukauskaite, Elena, 2015. "Policy Learning and Smart Specialization Balancing Policy Change and Policy Stability for New Regional Industrial Path Development," Papers in Innovation Studies 2015/39, Lund University, CIRCLE - Centre for Innovation Research.
    21. Serah Njoki Njenga & David Gichuhi & Peter Koome, 2021. "Influence of millennials innovativeness on organization change in the hospitality industry in Naivasha sub-county, Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(7), pages 379-388, October.

    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mth:ijhr88:v:10:y:2020:i:2:p:308-329. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Technical Support Office (email available below). General contact details of provider: http://www.macrothink.org/journal/index.php/ijhrs/index .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.