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Trust Management: Literature Review

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  • Joanna Olga Paliszkiewicz

    (Warsaw University of Life Sciences, Poland)

Abstract

The concept of trust has become popular in public debate and academic analysis. In high income countries this interest is associated with concern for the decline of trust in governments and professionals, and in developing countries has been prompted by debates around the motion of social capital. Trust has been identified as a major factor influencing such things as capital investment, relationship marketing, cross-cultural communication, learning and various types of cooperation. Trust management is becoming also very important inside the organization. The study will review empirical research on organizational trust. The purpose of the study will be also evaluation of the advancements and setbacks in current empirical research in terms of management organizational trust. This paper will analyze the theoretical approach, the conceptualization and the measurement issues covered in studies on management organizational trust. Although trust has emerged as an important factor in organizational relationships, there are still major conceptual and methodological challenges to be met when studying this complex concept.

Suggested Citation

  • Joanna Olga Paliszkiewicz, 2011. "Trust Management: Literature Review," Management, University of Primorska, Faculty of Management Koper, vol. 6(4), pages 315-331.
    • Handle: RePEc:mgt:youmng:v:6:y:2011:i:4:p:315-331
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    References listed on IDEAS

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    1. Lenard Huff & Lane Kelley, 2003. "Levels of Organizational Trust in Individualist Versus Collectivist Societies: A Seven-Nation Study," Organization Science, INFORMS, vol. 14(1), pages 81-90, February.
    2. Siegwart Lindenberg, 2000. "It Takes Both Trust and Lack of Mistrust: The Workings of Cooperation and Relational Signaling in Contractual Relationships," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 4(1), pages 11-33, March.
    3. Bharadwaj, Neeraj & Matsuno, Ken, 2006. "Investigating the antecedents and outcomes of customer firm transaction cost savings in a supply chain relationship," Journal of Business Research, Elsevier, vol. 59(1), pages 62-72, January.
    4. Edward Lorenz, 1988. "Neither Friends nor Strangers," Post-Print halshs-00483728, HAL.
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    Cited by:

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    3. Vuong, Quan-Hoang, 2016. "Global Mindset as the Integration of Emerging Socio-Cultural Values Through Mindsponge Processes," OSF Preprints c3jza, Center for Open Science.
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    6. Quan-Hoang Vuong & Quang-Loc Nguyen & Ruining Jin & Minh-Hieu Thi Nguyen & Thi-Phuong Nguyen & Viet-Phuong La & Minh-Hoang Nguyen, 2023. "Increasing Supply for Woody-Biomass-Based Energy through Wasted Resources: Insights from US Private Landowners," Sustainability, MDPI, vol. 15(11), pages 1-20, May.
    7. Musab Isik & Kursad Timuroglu & Yussuf Aliyev, 2015. "The Relationship between Teamwork and Organizational Trust:Relations Between Cognitive, Affective and Action Loyalty," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 4(1), pages 113-132, January.
    8. Vuong, Quan-Hoang & La, Viet-Phuong & Le, Tam-Tri & Hoang, Giang & Jin, Ruining & Quang-Loc, Nguyen & Vuong, Thu-Trang & Nguyen, Minh-Hoang, 2023. "Envelope culture in the healthcare system: happy poison for the vulnerable," OSF Preprints 4fwj9, Center for Open Science.

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