IDEAS home Printed from https://ideas.repec.org/a/mgt/youmng/v6y2011i4p315-331.html
   My bibliography  Save this article

Trust Management: Literature Review

Author

Listed:
  • Joanna Olga Paliszkiewicz

    (Warsaw University of Life Sciences, Poland)

Abstract

The concept of trust has become popular in public debate and academic analysis. In high income countries this interest is associated with concern for the decline of trust in governments and professionals, and in developing countries has been prompted by debates around the motion of social capital. Trust has been identified as a major factor influencing such things as capital investment, relationship marketing, cross-cultural communication, learning and various types of cooperation. Trust management is becoming also very important inside the organization. The study will review empirical research on organizational trust. The purpose of the study will be also evaluation of the advancements and setbacks in current empirical research in terms of management organizational trust. This paper will analyze the theoretical approach, the conceptualization and the measurement issues covered in studies on management organizational trust. Although trust has emerged as an important factor in organizational relationships, there are still major conceptual and methodological challenges to be met when studying this complex concept.

Suggested Citation

  • Joanna Olga Paliszkiewicz, 2011. "Trust Management: Literature Review," Management, University of Primorska, Faculty of Management Koper, vol. 6(4), pages 315-331.
    • Handle: RePEc:mgt:youmng:v:6:y:2011:i:4:p:315-331
    as

    Download full text from publisher

    File URL: http://www.fm-kp.si/zalozba/ISSN/1854-4231/6_315-331.pdf
    File Function: full text in English
    Download Restriction: no
    File URL: http://www.fm-kp.si/zalozba/ISSN/1854-4231/6_419-421.pdf
    File Function: abstract in Slovene
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Lenard Huff & Lane Kelley, 2003. "Levels of Organizational Trust in Individualist Versus Collectivist Societies: A Seven-Nation Study," Organization Science, INFORMS, vol. 14(1), pages 81-90, February.
    2. Siegwart Lindenberg, 2000. "It Takes Both Trust and Lack of Mistrust: The Workings of Cooperation and Relational Signaling in Contractual Relationships," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 4(1), pages 11-33, March.
    3. Bharadwaj, Neeraj & Matsuno, Ken, 2006. "Investigating the antecedents and outcomes of customer firm transaction cost savings in a supply chain relationship," Journal of Business Research, Elsevier, vol. 59(1), pages 62-72, January.
    4. Edward Lorenz, 1988. "Neither Friends nor Strangers," Post-Print halshs-00483728, HAL.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Boyas, Javier F. & Wind, Leslie H. & Ruiz, Erika, 2015. "Exploring patterns of employee psychosocial outcomes among child welfare workers," Children and Youth Services Review, Elsevier, vol. 52(C), pages 174-183.
    2. Vuong, Quan-Hoang, 2016. "Global Mindset as the Integration of Emerging Socio-Cultural Values Through Mindsponge Processes," OSF Preprints c3jza, Center for Open Science.
    3. Quan-Hoang Vuong & Nancy K. Napier, 2013. "Acculturation and Global Mindsponge," Working Papers CEB 13-053, ULB -- Universite Libre de Bruxelles.
    4. Quan-Hoang Vuong & Quang-Loc Nguyen & Ruining Jin & Minh-Hieu Thi Nguyen & Thi-Phuong Nguyen & Viet-Phuong La & Minh-Hoang Nguyen, 2023. "Increasing Supply for Woody-Biomass-Based Energy through Wasted Resources: Insights from US Private Landowners," Sustainability, MDPI, vol. 15(11), pages 1-20, May.
    5. Vuong, Quan-Hoang & La, Viet-Phuong & Le, Tam-Tri & Hoang, Giang & Jin, Ruining & Quang-Loc, Nguyen & Vuong, Thu-Trang & Nguyen, Minh-Hoang, 2023. "Envelope culture in the healthcare system: happy poison for the vulnerable," OSF Preprints 4fwj9, Center for Open Science.
    6. Dr. Miebaka Dagogo Tamunomiebi & Hannah Chika-Anyanwu, 2020. "Empowerment Practices and Organizational Performance: A Review of Literature," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 4(8), pages 585-599, August.
    7. Nguyen, Minh-Hoang, 2023. "Investigating urban residents' involvement in biodiversity conservation in protected areas: Empirical evidence from Vietnam," Thesis Commons z2hjv, Center for Open Science.
    8. Musab Isik & Kursad Timuroglu & Yussuf Aliyev, 2015. "The Relationship between Teamwork and Organizational Trust:Relations Between Cognitive, Affective and Action Loyalty," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 4(1), pages 113-132, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Erhard Friedberg, 2000. "Going Beyond the Either/Or," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 4(1), pages 35-52, March.
    2. Akie Iriyama & Weilei Shi & John Prescott, 2014. "Frequency and directional reversal of equity ownership change in international joint ventures," Asia Pacific Journal of Management, Springer, vol. 31(1), pages 215-243, March.
    3. Arvind Ashta & Djamchid Assadi, 2009. "An Analysis of European Online micro-lending Websites," Working Papers CEB 09-059.RS, ULB -- Universite Libre de Bruxelles.
    4. Paul L. Robertson, 2006. "Transaction Costs, Trust, and the Structuring of Markets," Discussion Papers Series 342, School of Economics, University of Queensland, Australia.
    5. Huang, Samuel H. & Keskar, Harshal, 2007. "Comprehensive and configurable metrics for supplier selection," International Journal of Production Economics, Elsevier, vol. 105(2), pages 510-523, February.
    6. Sue-Chan, Christina & Au, Al K.C. & Hackett, Rick D., 2012. "Trust as a mediator of the relationship between leader/member behavior and leader-member-exchange quality," Journal of World Business, Elsevier, vol. 47(3), pages 459-468.
    7. Benameur Dahinine & Larabi Chouayb & Wassila Bensahel, 2023. "Knowledge Management and Firm Performance in Algerian F&B SMEs: The Role of Trust as a Moderating Variable," Sustainability, MDPI, vol. 15(13), pages 1-20, June.
    8. Ranjay Gulati & Maxim Sytch, 2008. "Does familiarity breed trust? Revisiting the antecedents of trust," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 29(2-3), pages 165-190.
    9. Dorine Maurice Mattar, 2021. "An Organizational Change With Quarantined Members," SAGE Open, , vol. 11(1), pages 21582440209, January.
    10. Robert Mosch & Henriëtte Prast, 2008. "Confidence and trust: empirical investigations for the Netherlands and the financial sector," DNB Occasional Studies 602, Netherlands Central Bank, Research Department.
    11. Ding, Zhujun & Au, Kevin & Chiang, Flora, 2015. "Social trust and angel investors' decisions: A multilevel analysis across nations," Journal of Business Venturing, Elsevier, vol. 30(2), pages 307-321.
    12. Jaepil Choi & Heli Wang, 2007. "The Promise of a Managerial Values Approach to Corporate Philanthropy," Journal of Business Ethics, Springer, vol. 75(4), pages 345-359, November.
    13. Hongjuan Zhang & Liang Wang & Rong Han, 2019. "The China-West divide on social capital: A meta-analysis," Asia Pacific Journal of Management, Springer, vol. 36(3), pages 745-772, September.
    14. Yanjun Ma & Churen Sun, 2023. "Trade liberalization, institutional quality, and social trust of Chinese residents," Empirical Economics, Springer, vol. 65(3), pages 1453-1486, September.
    15. Bart Nooteboom, 2007. "Methodological interactionism: Theory and application to the firm and to the building of trust," The Review of Austrian Economics, Springer;Society for the Development of Austrian Economics, vol. 20(2), pages 137-153, September.
    16. Harvey, Michael & Reiche, B. Sebastian & Moeller, Miriam, 2011. "Developing effective global relationships through staffing with inpatriate managers: The role of interpersonal trust," Journal of International Management, Elsevier, vol. 17(2), pages 150-161, June.
    17. Mohammad Azizi & Masood Salmani Bidgoli & Ameneh Seddighian Bidgoli, 2017. "Trust in family businesses: A more comprehensive empirical review," Cogent Business & Management, Taylor & Francis Journals, vol. 4(1), pages 1359445-135, January.
    18. Jeffrey H. Dyer & Wujin Chu, 2003. "The Role of Trustworthiness in Reducing Transaction Costs and Improving Performance: Empirical Evidence from the United States, Japan, and Korea," Organization Science, INFORMS, vol. 14(1), pages 57-68, February.
    19. Liang Hong, 2023. "Perceived Organizational Support, Job Insecurity, Organizational Trust toward Organizational Citizenship Behaviour in manufacturing industries of Malaysia ," GATR Journals jmmr309, Global Academy of Training and Research (GATR) Enterprise.
    20. Susan V. Scott & Geoff Walsham, 2005. "Reconceptualizing and Managing Reputation Risk in the Knowledge Economy: Toward Reputable Action," Organization Science, INFORMS, vol. 16(3), pages 308-322, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mgt:youmng:v:6:y:2011:i:4:p:315-331. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Alen Jezovnik (email available below). General contact details of provider: https://edirc.repec.org/data/fmkupsi.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.