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In the Pursuit of the Balance between Efficiency and Responsiveness: A Case Study on the Innovation of the administrative Service Organization in Chinese Local Government

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Listed:
  • Huijuan Zhang

    (Hunan University)

  • William B. Eimicke

    (Columbia University’s School of International and Public Affairs)

Abstract

Efficiency and responsiveness are always considered to be two essential but often contradictory values in theory and practice of public administration. This article mainly addresses whether there is a possibility that the efficiency and responsiveness are able to be balanced. Through outlining the evolution process of the Administrative Service Organization in Nanhu District, we argue that the government has gradually focused on providing better services to the public. We concluded that the structural innovation, along with process innovation and conceptual innovation, can be viewed as effective measures to keep the balance between government efficiency and responsiveness to citizens.

Suggested Citation

  • Huijuan Zhang & William B. Eimicke, 2024. "In the Pursuit of the Balance between Efficiency and Responsiveness: A Case Study on the Innovation of the administrative Service Organization in Chinese Local Government," Public Organization Review, Springer, vol. 24(1), pages 201-216, March.
    • Handle: RePEc:kap:porgrv:v:24:y:2024:i:1:d:10.1007_s11115-022-00627-8
    DOI: 10.1007/s11115-022-00627-8
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    References listed on IDEAS

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    1. Kaufman, Herbert, 1956. "Emerging Conflicts in the Doctrines of Public Administration," American Political Science Review, Cambridge University Press, vol. 50(4), pages 1057-1073, December.
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    3. Mark Moore & Jean Hartley, 2008. "Innovations in governance," Public Management Review, Taylor & Francis Journals, vol. 10(1), pages 3-20, January.
    4. James L. McCamy, 1954. "Responsiveness Versus Efficiency in Public Service," The ANNALS of the American Academy of Political and Social Science, , vol. 292(1), pages 30-38, March.
    5. Jean Hartley, 2005. "Innovation in Governance and Public Services: Past and Present," Public Money & Management, Taylor & Francis Journals, vol. 25(1), pages 27-34, January.
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