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Citizens’ Initiatives for Crisis Management and the Use of Social Media: An Analysis of COVID-19 Crisis in Bangladesh

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  • Hasan Muhammad Baniamin

    (North South University)

Abstract

This study analyses different social media-based citizens’ initiatives taken during the COVID-19 crisis in Bangladesh. By applying netnography on various Facebook groups, the study finds that people are trying to address the crisis by using social media. The groups provided different crucial support to general people, such as connecting people to get blood and plasma and delivering medical necessities (e.g., supplying oxygen at home). The study also finds that different factors such as the development of trust, opportunities for digital transactions, the existence of dedicated moderators, and an easily available platform (Facebook) to connect people contribute to increasing the effectiveness of those groups.

Suggested Citation

  • Hasan Muhammad Baniamin, 2021. "Citizens’ Initiatives for Crisis Management and the Use of Social Media: An Analysis of COVID-19 Crisis in Bangladesh," Public Organization Review, Springer, vol. 21(4), pages 797-813, December.
    • Handle: RePEc:kap:porgrv:v:21:y:2021:i:4:d:10.1007_s11115-021-00534-4
    DOI: 10.1007/s11115-021-00534-4
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    References listed on IDEAS

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    1. Tammy E. Beck & Donde Ashmos Plowman, 2014. "Temporary, Emergent Interorganizational Collaboration in Unexpected Circumstances: A Study of the Columbia Space Shuttle Response Effort," Organization Science, INFORMS, vol. 25(4), pages 1234-1252, August.
    2. Hasan Muhammad Baniamin & Mizanur Rahman & Mohammad Tareq Hasan, 2020. "The COVID-19 pandemic: why are some countries coping more successfully than others?," Asia Pacific Journal of Public Administration, Taylor & Francis Journals, vol. 42(3), pages 153-169, July.
    3. Qian Hu & Naim Kapucu, 2016. "Information Communication Technology Utilization for Effective Emergency Management Networks," Public Management Review, Taylor & Francis Journals, vol. 18(3), pages 323-348, March.
    4. Tom Christensen & Liang Ma, 2020. "Coordination Structures and Mechanisms for Crisis Management in China: Challenges of Complexity," Public Organization Review, Springer, vol. 20(1), pages 19-36, March.
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    Cited by:

    1. Jonas Lund-Tønnesen & Tom Christensen, 2023. "Learning from the COVID-19 Pandemic: Implications from Governance Capacity and Legitimacy," Public Organization Review, Springer, vol. 23(2), pages 431-449, June.

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