Does cultural distance affect online review ratings? Measuring international customers’ satisfaction with services leveraging digital platforms and big data
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DOI: 10.1007/s10997-020-09531-z
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Cited by:
- Giovanni Battista Dagnino & Riccardo Resciniti, 2021. "Introduction to the Special Issue: “The age of digital internationalization—Strategic capabilities, cultural distance and customer value”," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 25(4), pages 967-981, December.
- Japutra, Arnold & Situmorang, Ringkar & Mariani, Marcello & Pereira, Vijay, 2024. "Understanding employer branding within MNC subsidiaries: Evidence from MNC hotel subsidiaries in Indonesia," Journal of International Management, Elsevier, vol. 30(1).
- Borghi, Matteo & Mariani, Marcello M., 2022. "The role of emotions in the consumer meaning-making of interactions with social robots," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
- Boto-García, David & Leoni, Veronica, 2024. "Noisy signals: Does rating volatility depend on the length of the consumption span?," Economic Modelling, Elsevier, vol. 139(C).
- Harrison-Walker, L. Jean & Jiang, Ying, 2023. "Suspicion of online product reviews as fake: Cues and consequences," Journal of Business Research, Elsevier, vol. 160(C).
- Zaman, Mustafeed & Vo-Thanh, Tan & Nguyen, Chi T.K. & Hasan, Rajibul & Akter, Shahriar & Mariani, Marcello & Hikkerova, Lubica, 2023. "Motives for posting fake reviews: Evidence from a cross-cultural comparison," Journal of Business Research, Elsevier, vol. 154(C).
- Boccali, Filippo & Mariani, Marcello M. & Visani, Franco & Mora-Cruz, Alexandra, 2022. "Innovative value-based price assessment in data-rich environments: Leveraging online review analytics through Data Envelopment Analysis to empower managers and entrepreneurs," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
- Jose Ramon Saura & Daniel Palacios-Marqués & Domingo Ribeiro-Soriano, 2023. "Leveraging SMEs technologies adoption in the Covid-19 pandemic: a case study on Twitter-based user-generated content," The Journal of Technology Transfer, Springer, vol. 48(5), pages 1696-1722, October.
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Keywords
Big data; Digital platforms; eWOM; Online reviews; Cultural distance; International customers;All these keywords.
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