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Consumer Protection Technologies: An Investigation Into the Potentials of New Digital Technologies for Consumer Policy

Author

Listed:
  • C. Thorun

    (ConPolicy, Institute for Consumer Policy)

  • J. Diels

    (ConPolicy, Institute for Consumer Policy)

Abstract

While the different positive and negative impacts of digitalization for consumers’ everyday lives gain much attention from both policy-makers and academia, the question on how digital technologies can be applied to better attain consumer policy goals has so far earned comparatively little consideration. This paper endeavours to fill this gap by analysing the potential of what this paper calls consumer protection technologies. With this term, digital technologies are described that are used to foster consumer policy objectives. The paper then argues that these new digital technologies can significantly contribute to the attainment of priority consumer policy outcomes, namely consumer protection, consumer empowerment as well as consumer law and rights enforcement. Yet, both more awareness of consumer policy actors and academics for the potential of these digital technologies as well as a systematic review of consumer protection technologies are needed.

Suggested Citation

  • C. Thorun & J. Diels, 2020. "Consumer Protection Technologies: An Investigation Into the Potentials of New Digital Technologies for Consumer Policy," Journal of Consumer Policy, Springer, vol. 43(1), pages 177-191, March.
    • Handle: RePEc:kap:jcopol:v:43:y:2020:i:1:d:10.1007_s10603-019-09411-6
    DOI: 10.1007/s10603-019-09411-6
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    References listed on IDEAS

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    1. Walid Al-Saqaf & Nicolas Seidler, 2017. "Blockchain technology for social impact: opportunities and challenges ahead," Journal of Cyber Policy, Taylor & Francis Journals, vol. 2(3), pages 338-354, September.
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    Cited by:

    1. A. Mathios & H.-W. Micklitz & L. A. Reisch & J. Thøgersen & C. Twigg-Flesner, 2020. "Journal of Consumer Policy’s 40th Anniversary Conference: A Forward Looking Consumer Policy Research Agenda," Journal of Consumer Policy, Springer, vol. 43(1), pages 1-9, March.
    2. Erik Hermann & Gizem Yalcin Williams & Stefano Puntoni, 2024. "Deploying artificial intelligence in services to AID vulnerable consumers," Journal of the Academy of Marketing Science, Springer, vol. 52(5), pages 1431-1451, October.
    3. S. Mills & S. Costa & C. R. Sunstein, 2023. "AI, Behavioural Science, and Consumer Welfare," Journal of Consumer Policy, Springer, vol. 46(3), pages 387-400, September.
    4. Vineet Paliwal & Shalini Chandra & Suneel Sharma, 2020. "Blockchain Technology for Sustainable Supply Chain Management: A Systematic Literature Review and a Classification Framework," Sustainability, MDPI, vol. 12(18), pages 1-39, September.
    5. Agata Balińska & Ewa Jaska & Agnieszka Werenowska, 2021. "The Role of Eco-Apps in Encouraging Pro-Environmental Behavior of Young People Studying in Poland," Energies, MDPI, vol. 14(16), pages 1-16, August.
    6. Krzysztof Waliszewski & Anna Warchlewska, 2020. "Socio-Demographic Factors Determining Expectation Experienced while Using Modern Technologies in Personal Financial Management (PFM and robo-advice): A Polish Case," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 893-904.

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