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Consumers in the Knowledge-Based Economy (KBE): What creates and/or constitutes consumer vulnerability in the KBE?

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  • Margaret Hogg
  • Geraint Howells
  • David Milman

Abstract

We reflect on the issues which emerged from an interdisciplinary workshop held under the aegis of the Institute for Advanced Studies (IAS), Lancaster University in April 2006 about the Knowledge-Based Economy (KBE). The workshop addressed the question: What creates or constitutes consumer vulnerability in the KBE within the context of financial services? Discussion revolved around four themes: Firstly, setting debates about KBE in a historical context; secondly, identifying the disciplinary perspective for constructing the consumer (e.g., economic, legal); thirdly defining vulnerability without encompassing more than 70% of the population; and finally evaluating the government’s role in consumer welfare and education in the KBE. Directions for future research were identified. Copyright Springer Science+Business Media, LLC 2007

Suggested Citation

  • Margaret Hogg & Geraint Howells & David Milman, 2007. "Consumers in the Knowledge-Based Economy (KBE): What creates and/or constitutes consumer vulnerability in the KBE?," Journal of Consumer Policy, Springer, vol. 30(2), pages 151-158, June.
    • Handle: RePEc:kap:jcopol:v:30:y:2007:i:2:p:151-158
    DOI: 10.1007/s10603-007-9030-9
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    References listed on IDEAS

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    1. Sunstein,Cass R. (ed.), 2000. "Behavioral Law and Economics," Cambridge Books, Cambridge University Press, number 9780521667432, November.
    2. Ward, Scott, 1974. "Consumer Socialization," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 1(2), pages 1-14, Se.
    3. Sunstein,Cass R. (ed.), 2000. "Behavioral Law and Economics," Cambridge Books, Cambridge University Press, number 9780521661355, November.
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    Cited by:

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    2. Martins, Rita & Moura E Sá, Patrícia, 2020. "Raising consumers’ interest in their water invoices: Challenges and opportunities," Utilities Policy, Elsevier, vol. 63(C).
    3. Marcos Fernández‐Gutiérrez & Oliver James & Sebastian Jilke, 2017. "Competition and switching in public service markets: Can they reduce inequalities?," Regulation & Governance, John Wiley & Sons, vol. 11(1), pages 41-63, March.
    4. Giraud, Georges & Lebecque, Annick & Amblard, Corinne & Bord, Cecile & Sulmont-Rosse, Claire & Lefur, Yves, 2008. "Does Knowledge-Based Economy Speaks to Consumers? A French Case Study with Respect to Food Products," 110th Seminar, February 18-22, 2008, Innsbruck-Igls, Austria 49848, European Association of Agricultural Economists.
    5. B. Fernández-Olit & C. Ruza & M. Cuesta-González & M. Matilla-Garcia, 2019. "Banks and Financial Discrimination: What Can Be Learnt from the Spanish Experience?," Journal of Consumer Policy, Springer, vol. 42(2), pages 303-323, June.

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