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Improving patient flow at an outpatient clinic: study of sources of variability and improvement factors

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  • Suresh Chand
  • Herbert Moskowitz
  • John Norris
  • Steve Shade
  • Deanna Willis

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Suggested Citation

  • Suresh Chand & Herbert Moskowitz & John Norris & Steve Shade & Deanna Willis, 2009. "Improving patient flow at an outpatient clinic: study of sources of variability and improvement factors," Health Care Management Science, Springer, vol. 12(3), pages 325-340, September.
    • Handle: RePEc:kap:hcarem:v:12:y:2009:i:3:p:325-340
    DOI: 10.1007/s10729-008-9094-3
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    References listed on IDEAS

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    1. Edward J. Rising & Robert Baron & Barry Averill, 1973. "A Systems Analysis of a University-Health-Service Outpatient Clinic," Operations Research, INFORMS, vol. 21(5), pages 1030-1047, October.
    2. Bardach, Eugene, 1980. "Energy Future: Report of the Energy Project at The Harvard Business School. Edited by Robert Stobaugh and Daniel Yergin. (New York: Random House, 1979. Pp. x + 353. $12.95.)," American Political Science Review, Cambridge University Press, vol. 74(2), pages 517-518, June.
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    Citations

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    Cited by:

    1. Ling Li & Fatou Diouf & Anjee Gorkhali, 2022. "Managing outpatient flow via an artificial intelligence enabled solution," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(3), pages 415-427, May.
    2. Brendan Drew & Federica Angeli & Karan Dave & Milena Pavlova, 2016. "Impact of patients' healthcare payment methods on hospital discharge process: evidence from India," International Journal of Health Planning and Management, Wiley Blackwell, vol. 31(3), pages 158-174, July.
    3. Tugba Cayirli & Kum Khiong Yang, 2019. "Altering the Environment to Improve Appointment System Performance," Service Science, INFORMS, vol. 11(2), pages 138-154, June.
    4. Mielczarek, Bożena, 2014. "Simulation modelling for contracting hospital emergency services at the regional level," European Journal of Operational Research, Elsevier, vol. 235(1), pages 287-299.
    5. Qu, Xiuli & Peng, Yidong & Shi, Jing & LaGanga, Linda, 2015. "An MDP model for walk-in patient admission management in primary care clinics," International Journal of Production Economics, Elsevier, vol. 168(C), pages 303-320.
    6. Brian Zoll & Pratik J. Parikh & Jennie Gallimore & Stephen Harrell & Brian Burke, 2015. "Impact of Diabetes E-Consults on Outpatient Clinic Workflow," Medical Decision Making, , vol. 35(6), pages 745-757, August.
    7. Argelio Santos & James Gurling & Marcel F Dvorak & Vanessa K Noonan & Michael G Fehlings & Anthony S Burns & Rachel Lewis & Lesley Soril & Nader Fallah & John T Street & Lise Bélanger & Andrea Townson, 2013. "Modeling the Patient Journey from Injury to Community Reintegration for Persons with Acute Traumatic Spinal Cord Injury in a Canadian Centre," PLOS ONE, Public Library of Science, vol. 8(8), pages 1-10, August.
    8. Song-Hee Kim & Ward Whitt & Won Chul Cha, 2018. "A Data-Driven Model of an Appointment-Generated Arrival Process at an Outpatient Clinic," INFORMS Journal on Computing, INFORMS, vol. 30(1), pages 181-199, February.
    9. Ward, Michael J. & Marsolo, Keith A. & Froehle, Craig M., 2014. "Applications of business analytics in healthcare," Business Horizons, Elsevier, vol. 57(5), pages 571-582.
    10. Mackelprang, Alan W. & Jayaram, Jayanth & Xu, Kefeng, 2012. "The influence of types of training on service system performance in mass service and service shop operations," International Journal of Production Economics, Elsevier, vol. 138(1), pages 183-194.

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