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Behind the Curtain: Workplace Incivility—Individual Actors in Cultural Settings

Author

Listed:
  • Sanda Rašić Jelavić

    (Faculty of Economics & Business, University of Zagreb, 10 000 Zagreb, Croatia)

  • Ana Aleksić

    (Faculty of Economics & Business, University of Zagreb, 10 000 Zagreb, Croatia)

  • Ivana Načinović Braje

    (Faculty of Economics & Business, University of Zagreb, 10 000 Zagreb, Croatia)

Abstract

Uncivil behavior at work can have numerous consequences for individuals and the organization. This paper examines the interplay of personality traits and organizational culture as antecedents of workplace incivility. Empirical research on a sample of 251 employees has shown that the perceptions and occurrence of workplace incivility can be significantly related to personality traits and features of organizational culture. When looking at the combined effect of personality and organizational culture, culture determines one’s perception and experience of incivility stronger than personality traits alone. The research showed that personality trait agreeableness and emphasizing values related to clan, market or adhocracy culture could reduce the odds of workplace incivility.

Suggested Citation

  • Sanda Rašić Jelavić & Ana Aleksić & Ivana Načinović Braje, 2021. "Behind the Curtain: Workplace Incivility—Individual Actors in Cultural Settings," Sustainability, MDPI, vol. 13(3), pages 1-14, January.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:3:p:1249-:d:486743
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    References listed on IDEAS

    as
    1. Jaewan Yang, 2016. "Thriving Organizational Sustainability through Innovation: Incivility Climate and Teamwork," Sustainability, MDPI, vol. 8(9), pages 1-12, August.
    2. Balaji, M.S. & Jiang, Yangyang & Singh, Gurbir & Jha, Subhash, 2020. "Letting go or getting back: How organization culture shapes frontline employee response to customer incivility," Journal of Business Research, Elsevier, vol. 111(C), pages 1-11.
    3. Ann-Frances Cameron & Jane Webster, 2011. "Relational Outcomes of Multicommunicating: Integrating Incivility and Social Exchange Perspectives," Organization Science, INFORMS, vol. 22(3), pages 754-771, June.
    4. Chi, Guangqing & Voss, Paul, 2005. "Migration Decision-making: A Hierarchical Regression Approach," Journal of Regional Analysis and Policy, Mid-Continent Regional Science Association, vol. 35(2), pages 1-12.
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