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Self Service Technologies: A Cause Of Unemployment

Author

Listed:
  • Otekhile Cathy-Austin

    (Department of Management and Marketing,Faculty of Management and Economics, Tomas Bata University in Zlin, Czech Republic)

  • Zeleny Milan

    (Graduate School of Business, Fordham University New York City, NY, USA)

Abstract

The self-service technologies(SSTs) are fast changing the conventional way of transacting business by business organisations. The rapid innovation of self-service technologies and its adoption and usages in all facets of human systems is acclaimed to be fast rendering low skilled workers jobless. The major sectors of the economy in advanced economies have reached their peaks and can no longer provide new employment due to an increase in the productivity growth rate as a result of technology advances. These SSTs have in no small measure brought about an increase in productivity growth rate, cost reduction and anincrease in the speed of service delivery to customers. This paper examines if self-service technologies truly are the cause of persistent unemployment through a study of the long term metamorphosis of the major economic sectors in advanced economies. This study revealed that the SSTs presents both risks and opportunities.

Suggested Citation

  • Otekhile Cathy-Austin & Zeleny Milan, 2016. "Self Service Technologies: A Cause Of Unemployment," International Journal of Entrepreneurial Knowledge, Center for International Scientific Research of VSO and VSPP, vol. 4(1), pages 60-71, June.
    • Handle: RePEc:jek:journl:v:4:y:2016:i:1:p:60-71
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    References listed on IDEAS

    as
    1. Willi Semmler & Armon Rezai, 2007. "Productivity and Unemployment in the Short and Long Run," SCEPA policy note series. 2007-04, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
    2. Frey, Carl Benedikt & Osborne, Michael A., 2017. "The future of employment: How susceptible are jobs to computerisation?," Technological Forecasting and Social Change, Elsevier, vol. 114(C), pages 254-280.
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