Pooled vs. Dedicated Queues when Customers Are Delay-Sensitive
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DOI: 10.1287/mnsc.2020.3663
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- Rajib L. Saha & Sumanta Singha & Subodha Kumar, 2021. "Does Congestion Always Hurt? Managing Discount Under Congestion in a Game-Theoretic Setting," Information Systems Research, INFORMS, vol. 32(4), pages 1347-1367, December.
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Keywords
pooled queue; dedicated queues; customer balking; rational customers; delay-sensitive customers; observable queues; service management;All these keywords.
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